Frankie Salcido
Buckeye,AZ
Summary
Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Doctor Call Queues Supervisor
Centerwell Pharmacy
03.2021 - Current
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Evaluated customer needs and feedback to drive product and service improvements.
Doctor Call Queues Team Lead
Centerwell Pharmacy
03.2019 - 03.2021
- Supported supervisors by being a subject matter expert for the associates, facilitate team meetings, lead trainings and kept the team updated on process changes.
- Presented projects and pilots to improve process and turnaround time.
- Managed turnaround time by reviewing aging report and operating the Worklist Marco.
Education
High School Diploma -
Trevor G. Browne
Phoenix, AZ05-2012
Skills
- Staff management
- Project management
- Relationship building
- Conflict resolution
- Data analytics
- Employee development
- Performance management
- Teamwork and collaboration
Certification
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
- Licensed Pharmacy Technician - State Boards of Pharmacy.
Timeline
Doctor Call Queues Supervisor
Centerwell Pharmacy
03.2021 - Current
Doctor Call Queues Team Lead
Centerwell Pharmacy
03.2019 - 03.2021
High School Diploma -
Trevor G. Browne
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