Frankie Sanford
Livonia,MI
Overview
1
1
year of professional experience
Work History
Cashier / Customer Service Representative
Jennifer
West Bloomfield, MI
09.2024 - 05.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Handled cash and credit payments accurately, ensuring minimal errors.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of checkout area to enhance shopping experience.
- Assisted in inventory management by restocking shelves and monitoring product availability.
- Collaborated with team members to improve workflow during peak hours.
- Adapted quickly to new policies and procedures to enhance operational efficiency.
- Trained new staff on register operations and customer service best practices.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Enhanced shopping experience, provided product information and location assistance.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Supported marketing initiatives by setting up and maintaining promotional displays.
- Facilitated smoother checkout process, trained new employees on POS systems.
Education
High School Diploma -
Bradford Academy High School
Southfield, MI05.2024
Skills
Customer service
Customer assistance
Work ethic and integrity
Patience and empathy
Time management skills
Cash handling
Cleaning and sanitizing
Team collaboration
Customer service excellence
Money handling
Product restocking
Timeline
Cashier / Customer Service Representative
Jennifer
09.2024 - 05.2025
High School Diploma -
Bradford Academy High School