Miriam SALOU
Hartford,CT
Summary
Friendly and reliable bilingual (English/French) customer service representative with experience in high volume retail environments. Skilled in active listening, accurate transaction processing and collaborative problem solving. Seeking an entry level phone based Customer Service Agent role, strong communication and empathy, customer satisfaction and retention.
Overview
14
14
years of professional experience
Work History
Cashier / Customer Service Representative
Danice Company
Jersey City, USA
09.2020 - 02.2024
- Provide courteous, solution-focused customer support face-to-face; transferable to phone interactions.
- Handle cash and card transactions with accuracy and follow cash-handling procedures.
- Triage and resolve customer concerns; escalate complex issues to supervisors.
- Support team targets and maintain calm during busy periods.
Administrative assistant Registrar
DHL
Lome, TOGO
01.2015 - 12.2018
- Answering phones, greeting visitors, managing correspondence (Phones, emails, visitors).
- Organizing files, data entry, and supporting staff.
- Scheduling meetings, coordinating calendars, booking rooms.
- Data entry, filing, record management, preparing documents.
- Managing office supplies, monitoring expenses, supporting projects.
Secretary Administrative assistant
NOUTEPE SARL
Lome, TOGO
01.2010 - 12.2014
- Managing calendars, scheduling appointments, and coordinating meetings.
- Handling phone calls, emails, and general correspondence.
- Preparing documents, reports, and presentations.
- Maintaining filing systems (physical and digital).
- Supporting staff with various clerical and organizational tasks.
Education
Basic computer skills - fundamental principles of accounting and cash management
ASF Computer Center
Lome, TOGOHigh School Diploma - Managerial Accounting
NDA College
Lome, TOGOSkills
- Phone-based customer service
- Active listening
- Problem solving
- Conflict resolution
- Support francophone callers
- Microsoft Office
- Customer Service
- Cash Management
- Written Communication
- Data Entry
References
References upon request
Availability
Available for immediate start
Languages
- English
- French, Fluent
- English, Fluent
Educations
- ASF Computer Center, Lome, TOGO, Basic computer skills, fundamental principles of accounting and cash management, 2007
- NDA College, Lome, TOGO, High School Diploma in Managerial Accounting, 2006
Timeline
Cashier / Customer Service Representative
Danice Company
09.2020 - 02.2024
Administrative assistant Registrar
DHL
01.2015 - 12.2018
Secretary Administrative assistant
NOUTEPE SARL
01.2010 - 12.2014
Basic computer skills - fundamental principles of accounting and cash management
ASF Computer Center
High School Diploma - Managerial Accounting
NDA College