Frankie Smith
Altamonte Springs
Summary
- Optometrist assistant with a strong focus on patient relationships and satisfaction. Expertise in creating a welcoming environment that enhances patient comfort during eye exams. Proven ability to manage patient schedules efficiently, ensuring timely care and minimal wait times. Skilled in assisting patients with frame selection, resulting in high satisfaction and repeat visits.
- Knowledgeable security guards with a solid background in maintaining secure environments. Proven track record of effectively managing access control, conducting thorough patrols, and resolving security incidents promptly. Demonstrated expertise in surveillance and risk assessment, ensuring safety and security of assets and personnel.
- Wireless sales professional with robust experience in customer service and technology solutions. Adept at driving sales through effective communication, product knowledge, and problem-solving skills. Strong team collaborator with focus on achieving results and adapting to changing needs. Known for reliability, flexibility, and delivering exceptional customer experiences.
Overview
5
5
years of professional experience
Work History
Optometrist Assistant
20/20 Eyeglass Superstore
11.2024 - Current
- Improved patient experience by efficiently scheduling appointments and managing follow-up communications.
- Assisted with frame selection process, helping patients choose eyewear that best suited their lifestyle needs and preferences.
- Contributed to a positive office environment by providing excellent customer service to patients both in-person and over the phone.
- Maintained a clean and organized workspace, ensuring that all equipment was properly sanitized between uses.
- Strengthened relationships with returning patients through personalized attention to individual needs during visits.
- Ensured quality patient care by assisting optometrist with pre-testing, diagnostic testing, and contact lens fittings.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Wireless Sales Associate
Verizon
09.2022 - 09.2024
- Handled customer returns and exchanges professionally, ensuring a positive outcome for both the customer and the business.
- Achieved consistent monthly sales goals with effective upselling of accessories, warranties, and additional services.
- Maintained a clean and organized sales floor for an inviting shopping environment, resulting in higher foot traffic and sales.
- Demonstrated proficient product knowledge to customers and provided detailed product information.
- Assisted customers in troubleshooting technical issues, fostering trust and building long-term relationships.
- Assisted and supported training of new sales associates.
- Delivered exceptional customer service by quickly addressing concerns or inquiries, maintaining a high level of customer retention.
- Tracked and recorded department inventory of products.
- Resolved account issues promptly by collaborating with support teams as needed, resulting in higher overall satisfaction ratings from customers.
Security Officer
Allied Universal Security Services
03.2020 - 02.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Education
High School Diploma -
Lyman Highschool
Altamonte Springs, FL05-2023
Skills
- Administrative support
- Critical thinking
- Effective communication
- Strong communication and interpersonal skills
- Sales assistance
- Friendly and helpful
- Time management
- Attention to detail
- Report writing
- Complex Problem-solving
Timeline
Optometrist Assistant
20/20 Eyeglass Superstore
11.2024 - Current
Wireless Sales Associate
Verizon
09.2022 - 09.2024
Security Officer
Allied Universal Security Services
03.2020 - 02.2022
High School Diploma -
Lyman Highschool
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