Lauren Springfield
Louisville,Kentucky
Summary
Community-minded professional with a B.A. in Cross-Cultural Philosophical and Psychological Studies and several years of experience in customer service, hospitality, healthcare administration, team leadership, and community engagement. Skilled in administrative support, client communication, record management, data entry, inventory coordination, problem resolution, and maintaining organized operations in fast-paced environments. Experienced in communicating with diverse populations and creating welcoming professional experiences while managing competing priorities and maintaining attention to detail. Known for adaptability, organization, clear communication, and a calm, service-oriented approach.
Overview
5
5
years of professional experience
Work History
Optometrist Assistant
Vision First
Louisville, KY
12.2025 - Current
- Provide personalized customer service in a high-volume healthcare environment, assisting patients with questions, services, and concerns.
- Manage frequent phone and in-person interactions while maintaining professionalism, accuracy, and a welcoming customer experience.
- Resolve customer concerns and coordinate with doctors and team members to ensure efficient service and smooth daily operations.
- Process patient information, insurance verification, appointments, and digital records with accuracy, attention to detail, and confidentiality.
- Coordinate multiple administrative tasks and patient needs while maintaining organized records and supporting efficient office operations.
- Educate customers on eyewear and services through needs-based recommendations and clear communication.
Food Manager
Cottage Cafe
Louisville, KY
06.2024 - 12.2025
- Managed daily cafe operations while maintaining food safety, cleanliness, service, and quality standards.
- Provided attentive, welcoming customer service while responding to customer needs in a fast-paced environment.
- Coordinated inventory and supply ordering to support efficient daily operations and maintain necessary supplies.
- Prepared and served food while balancing multiple customer and operational priorities.
- Worked collaboratively with a diverse team and customer base to foster an inclusive, family-oriented environment.
- Supported an employment environment designed to help young adults with special needs develop workplace skills and transition into the workforce
Team Member
Crumbl Cookies
Louisville, KY
05.2021 - 06.2024
- Delivered high-volume customer service in a fast-paced retail and food-service environment.
- Communicated with customers and coworkers to ensure accurate, efficient, and welcoming service.
- Supported opening procedures, daily operations, cleanliness, and product-quality standards.
- Assumed temporary managerial responsibilities and supported team operations when needed
Archaeological Field Researcher
Shikhin Excavation Project
Lower Galilee, Israel/Palestine
06.2023 - 07.2023
- Participated in archaeological excavation and field research at the ancient site of Shikhin near Nazareth.
- Assisted with recovery, identification, documentation, and cataloging of archaeological artifacts.
- Collaborated within an interdisciplinary international team, developing research, documentation, adaptability, and cross-cultural communication skills.
English Educator & Community Volunteer
Give Volunteers
Laos
05.2023
- Provided English-language instruction while collaborating with members of a local community.
- Supported sustainability, permaculture, and wildlife conservation initiatives.
- Adapted to an unfamiliar cultural environment while working collaboratively with an international volunteer team.
Education
Bachelor of Arts - Cross-Cultural Philosophical and Psychological Studies
University of Louisville
Louisville, Kentucky12-2025
Skills
- Customer & Guest Experience
- Administrative Support
- Client Communication
- Telephone Communication
- Written Communication
- Data Entry & Record Management
- Documentation & Filing
- Organization & Multitasking
- Inventory Coordination
- Problem Resolution
- Team Collaboration
- Computer Proficiency
- Time Management
- Adaptability
- Cross-Cultural Communication
Timeline
Optometrist Assistant
Vision First
12.2025 - Current
Food Manager
Cottage Cafe
06.2024 - 12.2025
Archaeological Field Researcher
Shikhin Excavation Project
06.2023 - 07.2023
English Educator & Community Volunteer
Give Volunteers
05.2023
Team Member
Crumbl Cookies
05.2021 - 06.2024
Bachelor of Arts - Cross-Cultural Philosophical and Psychological Studies
University of Louisville