Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Frankie Winters

Naples

Summary

At Darden Inc, developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.

Overview

1
1
year of professional experience

Work History

Server/Head Hostess

Darden Restaurants, Inc
11.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Handled cash and card transactions accurately, contributing to balanced daily financial reports.

Education

Bachelor of Science - Accounting

Florida Gulf Coast University
Fort Myers, FL
05-2027

High School Diploma -

Golden Gate High School
Naples, FL
05-2024

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Cleanliness standards
  • High volume dining
  • Team collaboration
  • Sales techniques
  • Suggestive selling

Languages

Spanish
Limited Working

Timeline

Server/Head Hostess

Darden Restaurants, Inc
11.2023 - Current

Bachelor of Science - Accounting

Florida Gulf Coast University

High School Diploma -

Golden Gate High School

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Frankie Winters