Frankie J. Barrera
Victorville (Relocating To Texas),CA
Summary
Experienced Field Service Supervisor and Maintenance Technician with a strong background in preventive maintenance, low-voltage systems, satellite installation, smart home integration, and field operations management. Proven leader skilled in supervising technicians, coordinating schedules, troubleshooting complex systems, and maintaining fleet and equipment readiness. Seeking to relocate to Texas and contribute technical expertise and operational leadership to a growth-focused organization.
Overview
11
11
years of professional experience
Work History
Tool Room Supervisor
The Geo Group
02.2024 - Current
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Implemented quality control measures, leading to consistent output from the tool room department.
- Ensured proper handling of hazardous materials according to established policies and regulations.
- Assisted in budgeting and forecasting for the tool room operations, contributing to overall cost savings for the company.
- Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
- Assisted in development of operational policies to enhance facility security and efficiency.
- Improved facility cleanliness and orderliness, overseeing inmate work details for upkeep and maintenance.
Preventive Maintenance Technician
Smartlink Group.
05.2021 - 02.2024
- Performed scheduled preventive maintenance on remote cell tower cabinets across multiple states to ensure optimal equipment performance and network reliability.
- Inspected, cleaned, and replaced air filters, cooling fans, and lighting components to maintain proper cabinet temperature and airflow.
- Conducted visual and functional inspections of power systems, wiring, grounding, and backup components to identify potential issues before failure.
- Installed software updates and assisted with basic configuration upgrades on communication equipment as required by service protocols.
- Removed and replaced outdated or malfunctioning devices within cabinets following written procedures and safety standards.
- Utilized 4x4 service vehicles to access off-road and remote tower locations safely and efficiently.
- Documented all maintenance activities, site conditions, and equipment status with detailed reports and site photos for compliance and asset tracking.
- Maintained inventory of tools, replacement parts, and materials to ensure readiness for scheduled and emergency service calls.
Field Supervisor
Goodman Networks
12.2018 - 05.2021
- Supervised daily field operations for technicians installing and assembling Amazon-purchased products in residential environments.
- Installed and configured whole-home smart server systems, integrating connected devices, networking components, and automation controls.
- Performed software upgrades, firmware updates, and troubleshooting on LG consumer electronics and smart home systems.
- Assigned work orders, coordinated technician schedules, and ensured on-time completion of service calls.
- Managed fleet vehicles, ensuring preventive maintenance, inventory control, and operational readiness.
- Trained and mentored technicians on installation standards, safety procedures, and customer service expectations.
- Handled escalated customer concerns and resolved complex service issues in high-pressure situations.
- Maintained communication between corporate leadership and field teams to improve workflow efficiency and service quality.
Lead Technician
Dish Network
09.2014 - 12.2018
- Led installation and service of residential and commercial satellite TV systems, ensuring proper alignment, signal strength, and system functionality.
- Supervised and trained new technicians on installation standards, safety procedures, and customer service expectations.
- Installed satellite dishes, mounted hardware, ran coaxial cabling, and configured receivers and networking components.
- Diagnosed and repaired signal loss, wiring faults, grounding issues, and equipment malfunctions.
- Ensured proper system grounding and compliance with company and local code requirements.
- Coordinated daily job assignments, managed route efficiency, and ensured on-time service completion.
- Handled escalated customer concerns and resolved technical issues while maintaining high satisfaction scores.
- Maintained service vehicle inventory, tools, and equipment readiness to minimize downtime.
- Performed quality control inspections on completed installations to ensure company standards were met.
Education
Associate of Science -
Chaffey College
Rancho Cucamonga, CA06-2014
High School Diploma -
Valley View High School
Ontario02-2012
Skills
Preventive Maintenance Programs
Electrical & Low-Voltage Systems
Technical Troubleshooting & Diagnostics
Whole-Home Smart System Installation
Satellite System Installation & Signal Optimization
Firmware & Software Upgrades
Field Service Operations
Team Leadership & Technician Supervision
Workforce Scheduling & Dispatch Coordination Escalation Resolution & Customer Retention
Quality Control Inspections
OSHA & Safety Compliance
Fleet & Inventory Management
Timeline
Tool Room Supervisor
The Geo Group
02.2024 - Current
Preventive Maintenance Technician
Smartlink Group.
05.2021 - 02.2024
Field Supervisor
Goodman Networks
12.2018 - 05.2021
Lead Technician
Dish Network
09.2014 - 12.2018
Associate of Science -
Chaffey College
High School Diploma -
Valley View High School