Summary
Work History
Education
Skills
Timeline
Generic
Frankie L Shubert

Frankie L Shubert

Medical Receptionist
Bush,LA

Summary

Highly organized Receptionist and Appointment Setter with 20 years of experience creating schedules, maintaining appointments and assisting team members with administrative tasks. Flexible and versatile professional with expertise in serving as point of contact for prospective clients, handling questions and inquiries via telephone and email while complying with security and HIPPA regulations. Enthusiastic, detail-oriented with strong communication and relationship-building abilities.

Work History

Appointment Scheduling Specialist

Trackable Lead Generation
Covington, LA
06.2020 - 10.2022
  • Scheduled new patient and follow-up appointments.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Utilized electronic medical record systems to store, retrieve and process patient data.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to Supervisor.
  • Proven ability to learn quickly and adapt to new situations.

Customer Care Representative

The Doctors' Exchange
Covington, La
09.2015 - 04.2017
  • Monitored call queues and worked quickly to answer and resolve inquiries.
  • Connected callers with appropriate health professional, department, or business.
  • Remained calm and poised in stressful situations, diffusing angry callers and mitigating issues.
  • Collected and verified telephone numbers, addresses, and proper spelling of names.
  • Navigated multiple computer systems and applications to find information.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Front Desk Receptionist

Copperhead Manufacturing
Covington, La
10.2012 - 09.2015
  • Developed and maintained successful relationships with vendors, suppliers and customers.
  • Oversaw office inventory by ordering, stocking and shipment receiving.
  • Received payments and maintained accurate records of finances, generated reports as requested.
  • Input data into spreadsheets and databases.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Matched purchase orders with invoices and recorded necessary information.

Physical Therapist Technician

CARE Physical Therapy
Covington, LA
03.2007 - 05.2010
  • Scheduled patient appointments to meet treatment requirements and provide quality care.
  • Set up equipment ahead of treatments to maintain smooth appointment schedules.
  • Performed therapeutic massage, hot-cold packs placement, or electrical stimulation under direction of physical therapist.
  • Documented each patient case with updates in computer system.
  • Utilized gait belts, lifts, or slings to safely move and transfer patients.
  • Determined therapies, requested materials and received equipment in accordance with patient care initiatives and insurance plans.

Education

Associate of Applied Science - Nursing

Delgado Community College
Covington, LA
01.2011

High School Diploma -

Covington High School
Covington, LA
05.2002

Skills

  • Schedule Management
  • Critical Thinking
  • Customer Service
  • Microsoft Office, QuickBooks, Google Spreadsheets
  • Electronic Medical Records
  • HIPAA Compliance
  • Insurance Verification
  • Quality Assurance
  • Appointment Scheduling
  • Progress Monitoring
  • Medical Terminology
  • Treatments and Therapies
  • Patient Care Activities
  • Interdisciplinary Care

Timeline

Appointment Scheduling Specialist

Trackable Lead Generation
06.2020 - 10.2022

Customer Care Representative

The Doctors' Exchange
09.2015 - 04.2017

Front Desk Receptionist

Copperhead Manufacturing
10.2012 - 09.2015

Physical Therapist Technician

CARE Physical Therapy
03.2007 - 05.2010

Associate of Applied Science - Nursing

Delgado Community College

High School Diploma -

Covington High School

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Frankie L ShubertMedical Receptionist