ANDY REYES

- Meticulously detailed and efficient appointment scheduling specialist with over five years of experience in coordinating and managing appointments. Skilled in handling high-volume scheduling, ensuring optimal time management, and providing exceptional customer service.

- Schedule appointments for clients via phone and email.

- Confirm, reschedule, or cancel appointments as requested by clients or staff.

- Ensure data integrity and confidentiality when handling client information.

- Respond to client inquiries about services, availability, and appointment procedures.

-My main role was to help customers with their health-related needs, making sure they were covered for medical procedures under Medicare and Medicaid. I assisted with any important questions or concerns they had, ensuring they got the support they needed.

- Checked if customers were covered for specific medical procedures.

- Assisted customers in scheduling appointments with healthcare providers covered by Medicare and Medicaid.

- Offered empathetic support to customers dealing with health concerns, ensuring they felt heard and assisted.

- Coordinated appointments between clients and licensed insurance agents, ensuring smooth communication and accurate scheduling.
- Handled a high volume of outbound calls daily, using prepared scripts and active listening to engage leads and book qualied appointments.
- Maintained accurate records of all interactions, follow-ups, and scheduled meetings in CRM systems for seamless handoff to sales agents.

- Coordinated appointment bookings and patient reminders to keep schedules organized and efficient.
- Maintained and updated patient information in electronic health record (EHR) systems with accuracy and attention to detail.
- Assisted patients by answering questions and providing support through phone and email communication.
- Worked closely with healthcare providers and team members to ensure clear and efficient communication.
- Conducted follow-ups with new and existing leads through calls, text messages, and email.
- Managed and updated contact information using Follow-Up Boss.
Scheduled appointments, set reminders, and recorded interactions and outcomes within the CRM system.

Skills:
- Strong verbal and written communication.
- Excellent organizational and time management skills.
- Ability to follow scripts while maintaining a natural tone.
- Experience using CRM systems, including Follow-Up Boss.
Reliable internet connection and dependable remote work availability.