Nicole Tinker
Tacoma,WA
Summary
Customer Service professional with more than 7 years’ experience working in fast-paced call centers. Skilled in both written and verbal communication. Highly motivated, hardworking and ethical, committed to providing excellent customer service. Seeking long term employment that provides opportunities for growth with a company sharing my values for respect integrity and inclusiveness as well as a positive working environment.
Overview
13
13
years of professional experience
Work History
Appointment Scheduling Specialist
Pella Windows and Doors of Western Washington
06.2024 - Current
- Managed incoming calls and inquiries, providing exceptional customer service and support.
- Collaborated with sales teams to ensure timely follow-ups on client appointments.
- Maintained accurate records of customer interactions and appointment details for reporting purposes.
- Trained new staff on scripts, rebuttals, processes and software usage, fostering team productivity.
- Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
- Reduced appointment no-shows by proactively contacting clients to confirm attendance or reschedule as needed.
- Provided exceptional customer service by addressing client inquiries regarding appointments and services offered.
Photographer
Velocity REOs
01.2024 - 08.2024
- Company Overview: bpophotoflow.com
- Independent contractor with Velocity REOs AKA bpophotoflow. Providing exterior and interior photos of buildings and vehicles for a variety of purposes to include but not limited to sales, insurance claims, new builds, bank loans on properties etc.
Artist
Self Employed
01.2012 - Current
- Produce jewelry, dreamcatchers, and paintings sold as street vendor. Currently producing crochet items for sale and exploring other projects.
Production Laborer
Renaud Naturals
10.2023 - 12.2023
- Filling sealing, boxing, labeling, and batching products. Following recipes and mixing products. Prepping ingredients. Quality assurance identifying and removing defective products and packaging. Bath bombs, lotions, lip balms etc.
Tech Solutions Agent
RISE BROADBAND
04.2021 - 09.2023
- Providing advanced tech support and overcoming technical issues causing customers to cancel. Dispute resolution. Escalating network issues to NOC (Network Operation Center). Creating positive customer experiences by providing quality customer service and offering solutions to their technical issues. Providing compensation in the form of credits or lower cost services. Identifying and escalating patterns and issues creating churn. Documenting all customer interactions with detailed notes.
Tech Support Tier 1 Level 3
Rise Broadband
05.2019 - 04.2021
- Inbound calls, customer service, troubleshooting connectivity, certified in Cambium, ubiquity, LTE, ZTE, Mikrotik, Tranzeo, Trango, and VoIP, trained in Ignitenet, skilled in effective communication, problem solving, overcoming customer objections, dispute resolution, detecting network issues and escalating to appropriate departments, time management, meeting quality assurance goals, analyzing information and data, documenting relevant information, building and maintaining good customer relationships.
Data Processor
Aspen Media
01.2015 - 01.2015
- Promoted to position from Research Interviewer, data processing, edit, verify accuracy, build generators, TSE, Outlook 10 key, type 55wpm, client communications, familiar with word, power point, excel, and access, time management, effectively set and meet department goals, organize and analyze information/ data, prepare and send finished product to clients.
Research Interviewer outbound
Aspen Media
01.2014 - 01.2015
- Cold call surveys, communicate effectively, follow script, accurately document data, time management, knowledgeable on a broad range of subjects, able to converse effectively on unknown subjects, diction, overcome objections, effectively set and meet completion goals.
Education
IBMC
Fort Collins, COSkills
- Customer service
- Telephone etiquette
- Multitasking
- Reliability
- Self motivation
- Calendar management
- Strong work ethic
- Teamwork and collaboration
- Goal orientation
- Remote work capabilities
- Call management
- Appointment scheduling
Accomplishments
- Achieved $2,593,509 in sales through appointments booked in the last year
- Achieved a 92.8% demo rate for the last year
- Achieved a total 1 party rate of 3.7% for the last year
- Promoted to Team Lead
Timeline
Appointment Scheduling Specialist
Pella Windows and Doors of Western Washington
06.2024 - Current
Photographer
Velocity REOs
01.2024 - 08.2024
Production Laborer
Renaud Naturals
10.2023 - 12.2023
Tech Solutions Agent
RISE BROADBAND
04.2021 - 09.2023
Tech Support Tier 1 Level 3
Rise Broadband
05.2019 - 04.2021
Data Processor
Aspen Media
01.2015 - 01.2015
Research Interviewer outbound
Aspen Media
01.2014 - 01.2015
Artist
Self Employed
01.2012 - Current
IBMC
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