Gema Escalante
Maricopa,AZ
Summary
Versatile customer orientated employee with exceptional work ethic and great communication skills. Experience providing high quality customer service in fast paced environments. Self motivated and eager to expand career path.
Overview
6
6
years of professional experience
Work History
Appointment Scheduling Specialist
Express Flooring
08.2023 - 11.2025
- Built rapport with customers while scheduling qualified leads through both inbound and outbound calls
- Identified pain points and provided effective solutions to overcome objections
- Displayed eagerness in explaining services and incentives while remaining professional and friendly throughout entirety of call
- Maintained and exceeded quality scores and performance metrics on each call
- Saved cancellations and rebuttaled through objections
- Confirmed appointments a day prior
- Worked with Design Consultants to reset or reschedule appointments
- Notified Design Consultants of any cancellations or changes to appointments
Customer Service Representative
Chase Bank
09.2021 - 03.2023
- Answered large amounts of calls in a timely and friendly manner
- Identified customer needs and clarified information
- Researched issues and provided solutions
- Built a relationship with the customer while resolving disputes or complaints
- Managed accounts, updated customer information
- Reissued or blocked debit cards, completed transfers and helped guide customers through online access
Waitress
347 Grill
02.2020 - 11.2020
- Delivered exceptional customer service in a fast paced environment
- Managed large amounts of tables efficiently ensuring guest satisfaction while serving food and drinks
- Greeted guests with enthusiasm and provided attentive and friendly customer service
- Restocked food items, paper goods and ensured cleanliness for both opening and closing shifts
- Collected payment, returned change and maintained accurate cash drawer
Education
High School Diploma -
Hamilton High School
Chandler, AZ05.2016
Skills
- communication
- customer service
- data entry
- conflict resolution and problem solving
- attention to detail
Languages
English
Spanish
Timeline
Appointment Scheduling Specialist
Express Flooring
08.2023 - 11.2025
Customer Service Representative
Chase Bank
09.2021 - 03.2023
Waitress
347 Grill
02.2020 - 11.2020
High School Diploma -
Hamilton High School