Gloria Maldonado
Grand Prairie
Summary
Dedicated professional with extensive experience in administrative and customer-facing roles. Demonstrates strong communication and problem-resolution abilities, effectively managing high-volume calls and appointments while maintaining accurate data entry and customer records.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Appointment Scheduling Specialist
Ground works
Irving
01.2025 - 04.2025
- Managed appointment scheduling for clients and service teams, ensuring optimal time utilization and client satisfaction.
- Developed streamlined processes for handling cancellations and rescheduling requests, enhancing customer experience.
- Handled inbound/outbound calls using multi-line system, efficiently transferring customers to appropriate lines.
- Performed administrative duties such as filing documents and updating customer information.
Tittle Clerk
The Kar Store
05.2022 - 09.2023
- Coordinated title work transfers by efficiently managing document pickups and drop-offs at the DMV.
- Managed customer inquiries and ensured paperwork was completed accurately.
- Processed customer payments via phone and in-office to ensure accurate financial transactions.
- Updated online vehicle inventory and costs as well as customer information.
- Managed high-volume inbound calls and emails to address customer inquiries promptly.
Receptionist
Automann Truck & Trailer Components
01.2020 - 03.2022
- Confirmed appointments, communicated with clients, and updated client records.
- Managed inbound/outbound calls and emails to ensure effective communication.
- Addressed and resolved customer problems and complaints to enhance client satisfaction.
- Prepared documents such as work orders, bills, and shipping orders.
- Coordinated shipping and receiving schedules with vendors and freight carriers to streamline logistics.
Auto Insurance Agent
Baja Auto Insurance
Dallas
03.2018 - 11.2019
- Guided clients in selecting optimal auto insurance coverage options tailored to their needs.
- Addressed client inquiries and concerns with promptness and professionalism, enhancing customer satisfaction.
- Updated records reflecting customer interactions and transactions for accurate account management.
- Managed end-of-day inventory and processed bank deposits accurately.
Education
High School Diploma -
Crosswinds Highschool
Grand Prairie, TXSkills
- Appointment scheduling
- Customer support
- Database management
- Multitasking
- Organization skills
- Strong communication
- Conflict resolution
- Bilingual (Spanish)
Certification
Licensed for Auto and life insurance
Timeline
Appointment Scheduling Specialist
Ground works
01.2025 - 04.2025
Tittle Clerk
The Kar Store
05.2022 - 09.2023
Receptionist
Automann Truck & Trailer Components
01.2020 - 03.2022
Auto Insurance Agent
Baja Auto Insurance
03.2018 - 11.2019
High School Diploma -
Crosswinds Highschool