Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jacqueline Cannon

Atlanta,GA

Summary

Organized Call Center Agent offering many years in customer, community and call center services.

Possessing polished communication and active listening skills.


Excellent organizational skills and talent for overcoming customer objections.


Self-motivated and true team player.


Experienced in problem resolution skills for each customer issue.


History of surpassing productivity and quota targets.


Skillful in building long-lasting, loyal customer relationships.


Focused on improving call center times and quality of service with data-driven skills.


Good recordkeeping and report writing abilities.


Skilled in identifying and targeting individual needs.

Overview

5
5
years of professional experience

Work History

Appointment Scheduling Specialist

Dr. J. Maleki MD (Retired)
01.2008 - 08.2008
  • Answered phone calls and answered questions from potential customers.
  • Acted as first point of contact and set appointments for prospective clients.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Assisted office team by meeting call quota's, per shift.
  • Completed over 150-300 outbound calls per shift, to solicit monetary, Republican campaign pledges.
  • Effective liaison between pledgers and manager.
  • Applied highly effective selling skills.

Minister-Prison Ministry After Care

Pastor Trimble
01.1998 - 08.2001
  • Served and volunteered free services for ex offender's and their family members. Called family members on weekly basis, actively listening to them to assess, monitor their needs.
  • Met with and called family members of ex offender's to offer and provide spiritual support and community and governmental resources.
  • Developed an extensive Prison Ministry Outreach and Community Resource Guide notebook for all types of assistance programs.

Call Center Customer Service Representative

Republican Call Center
03.1977 - 05.1978
  • I made approximately 150-300 calls per shift, soliciting monetary pledges for Republican political candidate's.
  • I used friendly communication and listening skills to request pledge donations.
  • I adhered to company policies and scripts to consistently achieve pledge quota's, per shift.

Education

B. S. Christian Leadership - Business - Leadership Management

Azusa Pacific University
Azusa, CA
06.1998

Skills

  • Communication skills
  • Active Listening skills
  • Problem Solving & Organizational skills
  • Friendliness & Patience

Timeline

Appointment Scheduling Specialist

Dr. J. Maleki MD (Retired)
01.2008 - 08.2008

Minister-Prison Ministry After Care

Pastor Trimble
01.1998 - 08.2001

Call Center Customer Service Representative

Republican Call Center
03.1977 - 05.1978

B. S. Christian Leadership - Business - Leadership Management

Azusa Pacific University
Jacqueline Cannon