Summary
Overview
Work History
Education
Skills
Languages
Certification
Websites
Timeline
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Frank Melendrez
Open To Work

Frank Melendrez

Aviation Professional

Summary

Aviation professional with over 20 years of experience in airline and airport operations, focusing on team development and professional growth. Proven track record in improving the customer experience and operational efficiency, while maintaining high standards of safety and security. Holds an FAA Commercial Pilot License and a master's degree in Aeronautics, with specialized knowledge in Aviation Safety Systems, Human Factors, and Aerospace Sustainability.

Overview

26
26
years of professional experience
11
11
Certifications

Work History

Airport Security Supervisor -

County of San Diego
Carlsbad, CA
12.2023 - Current
  • Plans, organizes, and supervises airside, landside, and terminal operations. Also, acting as a liaison with terminal tenants.
  • Oversees the training and mentoring of airport security staff, ARFF, and maintenance personnel.
  • Coordinates terminal projects, airfield construction projects, and maintenance operations.
  • Conducts FAR Part 139 inspections and ensures 49 CFR 1542 compliance per FAA and TSA regulations.
  • Assists in updating the Airport Security Plan (ASP) and personalized AAAE Digicast training videos, with Trusted Agent certification.
  • Performs inventory and financial reporting of transient aircraft parking, and public parking lots.

Site Manager -

ISS Facility Services
Portland, OR
01.2021 - 12.2023
  • Oversaw cabin appearance and aircraft security for American Airlines (AA), ensuring compliance with TSA, FAA, and regulations.
  • Led hiring, training, and performance evaluations for 16 employees to boost operational efficiency.
  • Coordinated billing and payroll reconciliation to maintain financial accuracy.
  • Maintained consistent communication with staff and business partners regarding operational safety and security.
  • Developed and implemented strategic plans with upper management to improve site operations and the customer experience.
  • Implemented quality control measures to enhance business partner relations.

General Manager -

Envoy Air
San Diego, CA
06.2022 - 11.2022
  • Oversaw cabin appearance, aircraft security, and baggage service operations for 23 daily American Airlines flights with 60 employees.
  • Evaluated employee performance and identified operational needs.
  • Served as the Hiring Manager and primary contact for stakeholders and upper management.
  • Trained and enforced FAA, TSA, OSHA, Airport, and company regulations per 49 CFR 1540 and 1542
  • Developed strategies to enhance the customer experience and loyalty.
  • Facilitated interdepartmental communication to ensure operational efficiency and customer satisfaction.

Lead Ramp Agent -

SkyWest Airlines
Ontario, CA
10.2016 - 11.2020
  • Supervised ramp operations for United Airlines, ensuring on-time departures, and efficient aircraft turnaround metrics.
  • Led four teams of 4 ramp agents, conducting safety and operational audits.
  • Ensured compliance with TSA, OSHA, and FAA regulations through meticulous oversight.
  • Oversaw the implementation of airline security protocols as the Ground Security Coordinator on duty.
  • Resolved customer grievances to enhance service quality and experience.
  • Trained new ramp agents on safety, security, and performance metrics.

Station Supervisor -

Cal Jet Airlines
Carlsbad, CA
05.2017 - 06.2018
  • Oversaw the operational health and performance of passenger needs, and ramp services.
  • Developed, trained, and managed a team of 10 cross-utilized agents.
  • Investigated customer complaints promptly and took corrective action as needed.
  • Managed operations flow to ensure timely departures and optimal service delivery.
  • Exhibited exceptional customer service, addressing inquiries, and investigating complaints.
  • Conducted safety and security meetings to reinforce adherence to protocols among staff.

UAV Chase Pilot -

Chalk2, LLC
Apple Valley, CA
05.2015 - 12.2018
  • Supported the Unmanned Aircraft Systems (UAS) industry through continuous engagement with chase aircraft, and technical assistance.
  • Conducted radar testing with military UAS to enhance operational capabilities.
  • Executed precise aeronautical decision-making as Pilot in Command for a flight crew of 3.
  • Ensured the safety of UAS and personnel during chase missions.
  • Trained new aircraft pilots on operational procedures and emergency response.
  • Coordinated with the ground control team to optimize UAS performance, safety, and emergencies.

Cross-Utilized/Supervisor -

SkyWest Airlines
Carlsbad, CA
05.2006 - 05.2015
  • Supervised a team of 13 airline staff, ensuring strict adherence to ticket counter, gate, and ramp protocols.
  • Coordinated training for new employees to enhance operational efficiency.
  • Conducted quality assurance checks on ramp and gate procedures for TSA and FAA regulation adherence.
  • Facilitated collaboration with stakeholders to ensure smooth operations and timely task execution.
  • Served as Ground Security Coordinator (GSC) on duty, adhering to 49 CFR 1540 and 1542 federal regulations.
  • Managed scheduling and staffing to optimize workforce performance and service delivery.

Ramp Agent -

America West Airlines
Phoenix, AZ
03.2002 - 05.2006
  • Executed loading and unloading of passenger baggage, U.S. Mail, and cargo from aircraft.
  • Facilitated efficient aircraft movements through pushback and tow operations.
  • Conducted thorough security searches on aircraft to uphold safety protocols.
  • Coordinated with ground crew for timely and safe aircraft turnarounds.
  • Assisted passengers with special needs during boarding and deplaning.
  • Ensured aircraft were stocked and prepped for each flight.

Airport Operations Intern -

McClellan Palomar Airport
Carlsbad, CA
04.2000 - 10.2000
  • Ensured FAA compliance with airport operations, regulations, and standards.
  • Maintained safety programs and protocols in accordance with Advisory Circulars.
  • Assisted with emergency responses following established airport operations protocols.
  • Conducted FAR Part 139 self-inspections to uphold regulatory standards.
  • Addressed airport tenant needs and concerns to foster positive relationships.
  • Coordinated logistics for airport events, managing schedules and resource allocation effectively.

Education

Master of Science - AERONAUTICS

Embry-Riddle Aeronautical University
Daytona Beach, FL
07.2023

Bachelor of Science - AVIATION MANAGEMENT

Southern Illinois University
Carbondale, IL
05.2015

Skills

  • FAA commercial pilot
  • Airport Security Coordinator
  • Airport operations and security management
  • Airport badging and training
  • Airline management
  • Customer experience professional
  • Customer relationship management
  • Regulatory compliance
  • Project coordination
  • Effective communication
  • Conflict resolution
  • Team leadership
  • Project management

Languages

Spanish
Professional

Certification

FAA Commercial Pilot License

Websites

Timeline

Airport Security Supervisor -

County of San Diego
12.2023 - Current

General Manager -

Envoy Air
06.2022 - 11.2022

Site Manager -

ISS Facility Services
01.2021 - 12.2023

Station Supervisor -

Cal Jet Airlines
05.2017 - 06.2018

Lead Ramp Agent -

SkyWest Airlines
10.2016 - 11.2020

UAV Chase Pilot -

Chalk2, LLC
05.2015 - 12.2018

Cross-Utilized/Supervisor -

SkyWest Airlines
05.2006 - 05.2015

Ramp Agent -

America West Airlines
03.2002 - 05.2006

Airport Operations Intern -

McClellan Palomar Airport
04.2000 - 10.2000

Master of Science - AERONAUTICS

Embry-Riddle Aeronautical University

Bachelor of Science - AVIATION MANAGEMENT

Southern Illinois University
Frank MelendrezAviation Professional