Franklin Abe Parsons II
Las Vegas,NV
Summary
Professional with a decade of experience delivering exceptional service in fast-paced settings. Strong skills in communication and problem resolution, consistently achieving high customer satisfaction rates. Dedicated to maintaining professionalism and integrity in all interactions.
Overview
10
10
years of professional experience
Work History
Customer Service Associate
RTC of Southern Nevada
02.2013 - 05.2023
- Delivered outstanding customer service by addressing inquiries, resolving complaints, and ensuring client satisfaction.
- Managed a high volume of incoming calls and emails while consistently meeting or exceeding response time goals.
- Collaborated with team members to streamline customer communication and improve service efficiency.
- Recognized for professionalism and dedication to enhancing the customer experience.
Education
High School Diploma - undefined
Valley High School
Las Vegas, NVSkills
- Communication excellence
- Customer support expertise
- Solution-oriented problem solving
- Phone professionalism
- Basic arithmetic skills
- Teamwork and collaboration
Awards & Recognition
Hospitality Award — Las Vegas Convention and Visitors Authority, May 2013
Timeline
Customer Service Associate
RTC of Southern Nevada
02.2013 - 05.2023
High School Diploma - undefined
Valley High School