Angelica Madrigal
San Bernardino,California
Summary
Skilled Transportation Specialist with deep understanding of logistics coordination, supply chain management and regulatory compliance. Demonstrated ability to optimize routes, improve efficiency, and enhance customer satisfaction. Strengths include problem-solving capabilities, strong organizational skills and keen attention to detail. Proven record of success in reducing costs and improving operational efficiency in previous roles.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
DHL Supply Chain
Rialto, California
09.2023 - Current
- Built strong relationships with customers as primary contact for troubleshooting, enhancing customer loyalty.
- Prioritized customer satisfaction, receiving positive feedback from management.
- Collaborated with team members to streamline service processes, improving response times.
- Coordinated transportation logistics to ensure on-time delivery and customer satisfaction.
- Communicated with drivers and warehouse teams to ensure operational smoothness.
- Assisted in training new staff on transportation procedures and best practices.
- Maintained comprehensive records of shipping documents, including invoices and manifests.
- Created and published standard operating procedures for new hires and training purposes.
Dispatcher / Router
XPO Logistics
Ontario, California
09.2020 - 06.2023
- Organized and assigned routes based on vehicle capacity and mileage to optimize delivery efficiency.
- Maintained regular communication with drivers to ensure timely updates and adherence to schedules.
- Ensured accurate publishing of routes with prompt distribution.
- Executed multitasking in route assignment, including printing and labeling paperwork.
- Received drivers after completing routes, ensured inventory returning to the site was accurate.
- Collaborated with customer partner to identify and propose improvements that enhanced operational efficiency.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions.
Customer Service Representative
Zurn Industries
01.2020 - 04.2020
- Received and processed customer orders to fulfill demand.
- Coordinated email correspondence with representatives to ensure timely updates.
- Performed data entry tasks related to customer accounts and orders.
- Collaborated with departments to ensure proper handling of each request.
- Streamlined record organization for quicker retrieval.
- Managed filing system to maintain accurate documentation.
Education
High School -
Indian Springs High School
San Bernardino, California01.2017
Skills
- Customer service
- Bilingual proficiency
- Communication excellence
- Team collaboration
- Organizational abilities
- Time management
- Office administration
- Scheduling
- Report generation
- Logistics coordination
- Excel skills
- Microsoft Office expertise
- Shipping compliance
- Training facilitation
- Communication skills
- Relationship building
Timeline
Customer Service Representative
DHL Supply Chain
09.2023 - Current
Dispatcher / Router
XPO Logistics
09.2020 - 06.2023
Customer Service Representative
Zurn Industries
01.2020 - 04.2020
High School -
Indian Springs High School