Franklin Aiken
Concord,NC
Summary
Dynamic professional with strong leadership and operational efficiency skills. Experienced in mentoring teams and optimizing processes to enhance service quality and customer satisfaction.
Proactive and results-oriented professional with a versatile background in retail and production environments. Known for enhancing operational efficiency and mentoring team members to achieve high performance, ready to leverage expertise to support organizational growth.
Overview
8
8
years of professional experience
Work History
Brick Specialist
LEGO Brand Retail
Concord, NC
04.2025 - Current
- Executed visual merchandising standards to enhance store presentation and drive customer engagement.
- Analyzed sales trends to optimize inventory management and improve stock availability.
- Collaborated with cross-functional teams to create promotional events that increased foot traffic.
- Implemented feedback mechanisms to gather customer insights, enhancing service quality.
Metal Shop Lead
Rustic & Main
Huntersville, NC
02.2024 - 03.2026
- Supervised daily operations, ensuring efficient workflow and adherence to safety standards.
- Trained and mentored team members in production processes and quality control measures.
- Enhanced process efficiency by implementing streamlined workflows and best practices.
- Monitored inventory levels, coordinating timely restocking to meet production demands.
- Conducted regular equipment inspections, maintaining operational readiness and minimizing downtime.
- Resolved operational issues promptly, fostering a productive work environment.
- Assisted in planning production schedules based on project timelines and resource availability.
- Resolved conflicts among staff members swiftly, maintaining a positive work environment conducive to high performance.
- Implemented efficient scheduling practices to optimize employee productivity and maintain appropriate staffing levels.
- Improved customer satisfaction by providing exceptional service and addressing any concerns promptly.
Brick Specialist
LEGO Brand Retail
Concord, NC
11.2023 - 02.2024
- Developed engaging customer experiences through product demonstrations and interactive displays.
- Trained and mentored new team members on LEGO products and sales strategies.
Key Holding Manager
The Mighty Meeple
Concord, NC
04.2023 - 10.2023
- Led daily operational activities, ensuring compliance with safety and security protocols.
- Managed team schedules, optimizing staff allocation for peak hours and events.
- Developed training programs for new employees, enhancing onboarding efficiency and retention rates.
- Implemented inventory management systems, streamlining stock control and reducing discrepancies.
- Coordinated special events, fostering community engagement and driving customer satisfaction initiatives.
- Oversaw cash handling procedures, maintaining accountability and minimizing errors during transactions.
- Evaluated employee performance, providing constructive feedback to promote professional growth and productivity.
- Analyzed operational processes, recommending improvements to enhance overall workflow efficiency.
Partner
Drain My Lawn
Charlotte, NC
04.2022 - 01.2023
- Coordinated cross-functional teams to implement innovative solutions for client challenges.
- Fostered relationships with vendors, negotiating contracts that improved service quality and cost-effectiveness.
- Monitored project progress, implementing corrective actions to meet deadlines and maintain quality standards.
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Achieved successful client outcomes by identifying and addressing their unique needs and goals.
- Stayed informed on industry developments and market trends to gain competitive advantage.
General Manager
VaxVan LLC
Charlotte, NC
06.2021 - 05.2022
- Directed operational strategy to enhance service delivery and client satisfaction.
- Streamlined logistics processes to improve efficiency and reduce costs.
- Mentored team members, fostering professional development and enhancing workforce capabilities.
- Implemented data-driven decision-making frameworks for improved resource allocation.
- Managed and scheduled a staff of 60 employees
- HIPPA Compliance
- Data analysis
Team Leader
Chick-fil-A
Charlotte, NC
06.2018 - 10.2021
- Supervised team members to ensure high-quality service and operational efficiency.
- Coordinated inventory management, ensuring optimal stock levels and minimizing waste.
- Facilitated communication between front-line staff and management to address operational challenges effectively.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Education
High School Diploma -
Haven Christian Academy
Charlotte, NC12-2020
Skills
Leadership
Project management
Inventory management
Development
Timeline
Brick Specialist
LEGO Brand Retail
04.2025 - Current
Metal Shop Lead
Rustic & Main
02.2024 - 03.2026
Brick Specialist
LEGO Brand Retail
11.2023 - 02.2024
Key Holding Manager
The Mighty Meeple
04.2023 - 10.2023
Partner
Drain My Lawn
04.2022 - 01.2023
General Manager
VaxVan LLC
06.2021 - 05.2022
Team Leader
Chick-fil-A
06.2018 - 10.2021
High School Diploma -
Haven Christian Academy