Franklin Ayala Vazquez
Homestead,FL
Summary
At Fort Wilderness, I excelled as a Front Desk Agent, enhancing guest experiences by mastering reservation management and demonstrating exceptional communication skills. My proactive approach led to a significant improvement in guest satisfaction, leveraging my ability to multitask and my keen attention to detail.
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
2
2
years of professional experience
Work History
Front Desk Agent, Housekeeping
Fort Wilderness
Orlando, FL
01.2022 - 09.2023
- Enhanced guest experience by greeting visitors with a welcoming demeanor and providing prompt assistance.
- Managed phone lines to facilitate seamless communication and ensure guest inquiries were addressed efficiently.
- Coordinated with housekeeping staff to guarantee timely preparation of guest rooms.
- Improved reservation accuracy by meticulously entering data into the hotel management system.
- Assisted guests with check-in and check-out procedures to streamline front desk operations.
- Enhanced guest satisfaction by quickly resolving complaints and issues.
- Maintained a clean and organized front desk area to project a professional image.
- Provided information about hotel services and local attractions to enrich guest experiences.
- Supported guest needs by coordinating special requests with relevant departments.
- Collaborated with team members to provide consistent and high-quality service.
Education
N/A - N/A
MLMPI Academy Preparatory
Homestead, FL12.2023
Skills
- Customer interaction
- Guest check-in
- Reservation management
- Phone etiquette
- Front desk operations
- Cash handling
- Communication skills
- Time management
- Multitasking abilities
- Customer satisfaction
- Attention to detail
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Agent, Housekeeping
Fort Wilderness
01.2022 - 09.2023
N/A - N/A
MLMPI Academy Preparatory