Summary
Overview
Work History
Education
Skills
Timeline
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Franklin Blacker IV

Covington

Summary

Dynamic Sales Administrator with a proven track record at Harbor Foods, excelling in report generation and sales support. Expert in developing cross-selling strategies and enhancing customer satisfaction through effective communication. Recognized for streamlining processes and automating tasks, achieving a 60% reduction in report generation time while fostering strong client relationships.

Sales administration professional prepared for this role with proven track record of supporting sales teams and optimizing sales processes. Known for reliably managing client accounts, coordinating sales activities, and ensuring seamless communication between departments. Valued for strong organizational skills, team collaboration, and flexibility in adapting to changing needs.

Overview

3
3
years of professional experience

Work History

Sales Administrator

Harbor Foods
10.2023 - Current
  • Managed order processing and ensured timely fulfillment of customer requests.
  • Coordinated communication between sales teams and clients to enhance service delivery.
  • Utilized CRM software to track customer interactions and maintain accurate records.
  • Assisted in generating sales reports, identifying trends, and supporting data analysis.
  • Streamlined administrative processes to improve efficiency within the sales department.
  • Developed custom Excel macros to automate report generation, reducing manual processing time by up to 60%

Insurance Agent

Direct Auto Insurance
06.2022 - 10.2023
  • Developed tailored insurance plans to meet client needs and preferences.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Assisted in policy renewals and modifications, ensuring compliance with regulations.
  • Educated clients on coverage options, benefits, and claims processes effectively.

Customer Support Associate

Home Depot
02.2022 - 06.2022
  • Resolved customer inquiries effectively, ensuring high levels of satisfaction and retention.
  • Assisted in training new staff on product knowledge and customer service protocols.
  • Implemented feedback mechanisms to streamline support processes and improve response times.
  • Maintained accurate records of customer interactions using CRM systems for enhanced service delivery.

Education

Kent Lake High School
Kent, WA
06-2021

Skills

  • Sales support
  • Report generation
  • Cross-selling strategies
  • Sales training

Timeline

Sales Administrator

Harbor Foods
10.2023 - Current

Insurance Agent

Direct Auto Insurance
06.2022 - 10.2023

Customer Support Associate

Home Depot
02.2022 - 06.2022

Kent Lake High School