Summary
Overview
Work History
Education
Skills
Timeline
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Franklin Carrington

Jacksonville

Summary

Experienced and organized technical support analyst with solid background in technical support. Proven track record in troubleshooting technical issues and delivering high-quality customer service. Demonstrated ability in problem-solving and effective communication.

Overview

11
11
years of professional experience

Work History

Products Analyst

Orlando Health
01.2021 - 01.2025
  • Increased efficiency in the workplace by ensuring seamless integration of new applications into existing systems.
  • Increased user satisfaction by promptly resolving technical issues and maintaining open lines of communication.
  • Implemented and tested installation and regular updates of end-user-facing applications.

System Administrator

Orlando Health
09.2016 - 01.2021
  • Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
  • Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
  • Supported the implementation of new technologies by providing technical expertise and upgrade testing as needed.

Patient Portal Technical Support

Orlando Health
06.2014 - 09.2016
  • Assisted patients and Team Members with registration, navigation and end-use of the organization's Patient Portal website.
  • Assisted Team Members and their management with registration, navigation and end-use of the Patient Portal administration tool.
  • Identified areas of opportunity in the function of both applications, and ways to address/remedy these areas of opportunity.
  • Created and maintained SharePoint documentation site used by Patient Portal Technical Support.
  • Implemented processes to support the continued growth of the Patient Portal project and its user base.

Education

High School Diploma - Computer Science

Valencia College
Orlando, FL

Skills

  • Expert in patient portal systems
  • Proficient in SharePoint
  • Microsoft Office proficiency
  • Results-oriented
  • Critical thinker
  • Troubleshooting proficiency
  • Excellent communication skills

Timeline

Products Analyst

Orlando Health
01.2021 - 01.2025

System Administrator

Orlando Health
09.2016 - 01.2021

Patient Portal Technical Support

Orlando Health
06.2014 - 09.2016

High School Diploma - Computer Science

Valencia College

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Franklin Carrington