FRANKLIN Castro
Thornton,CO
Summary
Qualified professional specializes in personal care and related services under direction, instruction and supervision of registered nurses. History of managing mobility support, administering medications and organizing appointments. Reliable in keeping areas clean and organized to maintain healthy, safe environment.
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
9
9
years of professional experience
Work History
In-Home Senior Caregiver
Total Living Care, LLC.
Littleton, CO
09.2015 - 05.2024
- Assisted clients with bathing, dressing and incontinence care.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Documented care provided and submitted notes to supervisor.
- Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
CSR-Walmart: Stores and Neighborhood Market Brands
24/7 Intouch Telemarketing
Aurora, CO
01.2018 - 01.2020
- Helping US customers by tracking customer shipments, creating claims tickets, and verifying claims payments.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Processed customer account changes with proprietary software.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Claims Analyst: AirBandB Short Term Rentals Damage
24/7 Intouch Telemarketing
Aurora, CO
01.2018 - 01.2019
- Helping a property owner (host) who is claiming property losses after a (guest) stay, the claim process was evidence based, detailed research process issued damage claim payments.
- Gathered proper documentation and data to prepare claims for submission.
- Supported policyholders through the claims process, providing exceptional customer service.
- Identified and addressed suspicious claims through detailed analysis to prevent fraud.
- Interpreted policy provisions to determine the extent of the company's liability.
CSR: AeroTek Denver Tech-Temp Agency
24-7 Intouch Telemarketing
Englewood, CO
01.2017 - 01.2018
- Held one position as a temporary before integrated into a full-time, permanent position.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Processed customer account changes with proprietary software.
- Consulted with customers regarding needs and addressed concerns.
Education
Microsoft IT Academy Program e-learning-Windows Server 2008, Active Directory 2008, Network Infrastructure, SQL -
National American University
12.2014
Cisco Training Institute, CCNA -
Front Range Community College
12.2002
Skills
- Customer Service
- Technical Ability
- Problem Solving
- Interpersonal
- Persistence
- Curiosity
- Research
- Communications
- MS Office Expert
- Server/Client/SQL
- Network Support
- Cert Nurse’s Aide
Timeline
CSR-Walmart: Stores and Neighborhood Market Brands
24/7 Intouch Telemarketing
01.2018 - 01.2020
Claims Analyst: AirBandB Short Term Rentals Damage
24/7 Intouch Telemarketing
01.2018 - 01.2019
CSR: AeroTek Denver Tech-Temp Agency
24-7 Intouch Telemarketing
01.2017 - 01.2018
In-Home Senior Caregiver
Total Living Care, LLC.
09.2015 - 05.2024
Microsoft IT Academy Program e-learning-Windows Server 2008, Active Directory 2008, Network Infrastructure, SQL -
National American University
Cisco Training Institute, CCNA -
Front Range Community College
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