Gia Gonzalez
Baytown,TX
Summary
Motivated professional eager to embrace new challenges. Demonstrates a strong work ethic, adaptability, and exceptional interpersonal skills. Proven ability to work independently and rapidly acquire new skills.
Overview
8
8
years of professional experience
Work History
In-Home Senior Caregiver
United America Home Health Services
Baytown, Texas
02.2026 - Current
- Assisted clients with daily living activities, including bathing, dressing, and meal preparation.
- Monitored client health by checking vital signs and reporting changes to healthcare professionals.
- Maintained a clean and safe environment by performing light housekeeping tasks regularly.
Lead Key Holder
Dollar general
Baytown , Texas
08.2022 - 12.2024
- Trained new employees on product knowledge and customer service standards, enhancing team competency and customer satisfaction.
- Managed cash register operations and balanced cash drawers at end of shifts, ensuring accurate financial reporting.
- Maintained store security by monitoring alarms, locks, cameras, and access control systems.
- Assisted in inventory management by organizing stock and conducting audits to maintain optimal inventory levels.
Remote customer service
Vituity
Pasadena, Texas
01.2019 - 11.2021
- Provided remote support services using remote desktop tools when necessary.
- Provided excellent customer service by responding promptly to inquiries and addressing complaints in a timely manner.
- Identified opportunities for upselling additional products or services based on individual customer needs.
Education
High School Diploma -
Robert E Lee Highschool
Baytown, TX05-2021
Skills
- Cash handling
- Inventory management
- Point-of-sale systems
- Store security
- Customer relationship management
- Customer service
- Training new employees
- Computer literacy
- Microsoft office
- Problem solving
- Flexible and adaptable
- Effective communication
Timeline
In-Home Senior Caregiver
United America Home Health Services
02.2026 - Current
Lead Key Holder
Dollar general
08.2022 - 12.2024
Remote customer service
Vituity
01.2019 - 11.2021
High School Diploma -
Robert E Lee Highschool