Franklin Cisne

• Provided exceptional customer service by addressing inquiries and resolving issues effectively.
• Processed transactions accurately using point-of-sale systems, ensuring smooth operations.
• Assisted in inventory management by restocking shelves and conducting regular count audits.
• Collaborated with team members to maintain a clean and organized workspace, enhancing efficiency.

Job Duties:

• Performs customer service activities including receiving and entering of telephone orders, answering questions, and tracking order status and product shipments
• Performs counter sales serving in-store customers
• Prepares paint orders, including mixing, utilizing standard formulas and custom formulas
• Mixes paint and prepares customer orders for delivery/pick-up (aprons and gloves provided)
• Reconciles inventory and stocks merchandise in store
• Provides sales support to outside sales team
• Maintains customer records and files, including accurate account setup and pricing
• Clean and maintain all areas and equipment as assigned. Ensures maintenance of mixing equipment as needed
• Conducts self in professional manner to ensure customers’ quality and service expectations are met
• Maintains Color Room records including non-conformance report, tint usage, can usage, mis-tints, etc. and perform necessary inventory transfers

Additional Duties:

• Full knowledge to perform duties of other role functions as assigned
• Assist with inside customer service, as needed, including servicing customers and/or processing their orders
• Answers in-coming telephone calls in a professional manner, answers all inquiries and/or take customers orders
• Properly dispose of waste materials and product in compliance with Company and Governmental regulations

• Maximized customer satisfaction with thorough follow-ups on special orders or custom-tinted paints.
• Boosted team morale through positive attitude, willingness to help others, and commitment to achieving shared goals.
• Supported team members in other departments as needed during peak periods or staff shortages, demonstrating versatility and adaptability.
• Participated in storewide promotions by creating eye-catching displays that showcased new products or seasonal offerings.

• Supervised staff and delegated tasks to maintain positive, productive administrative operations.
• Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
• Hired and trained new employees, demonstrating best methods for serving clients and guests.
• Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.

• Handled financial transactions accurately, ensuring proper billing and payment processing.
• Confirmed relevant guest information and payment methods to prevent fraud.
• Managed a high volume of calls, directing guests to appropriate departments and services.
• Enhanced guest satisfaction by efficiently managing check-ins and checkouts.