Franklin Davis Jr.
Cliffside,NJ
Summary
Experienced IT Director with a proven track record in client services, technical operations, and project management across higher education and corporate sectors. Skilled in leading large teams, managing multimillion-dollar budgets, and overseeing IT infrastructure, customer support, and security.
Overview
31
31
years of professional experience
Work History
Primary Caregiver for Family Member (Dementia Support)
12.2023 - Current
- Provided full-time, compassionate care and support for a family member with dementia, managing health, personal needs, and coordination of medical care
Director of Client Services (Consultant)
Yeshiva University
02.2017 - 12.2023
- Led 100+ staff across IT and campus planning, improved service delivery and managed Help Desk, AV, and Desktop Support
- Recruited, trained, and evaluated staff; optimized support systems and introduced performance standards
- Collaborated with senior executives to support real estate and infrastructure projects; managed a $18M budget
Director of Client Services
Yeshiva University
08.2008 - 02.2017
- Established support strategies, service level standards, and reporting, managed IT infrastructure in alignment with university needs
- Supported CIO and CTO in IT infrastructure upgrades and service management
- Oversaw cross-departmental communication and IT budget management
Director of User Services
SUNGARD/New York Law School
12.2006 - 08.2008
- Led application support realignment, budget management, and strategic planning for IT systems
- Managed end-user services, security policies, and vendor contracts; ensured SLA compliance and improved IT infrastructure
Director of Operations Support Services
NBA Retired Players Assoc.
10.1999 - 09.2006
- Directed Help Desk operations, implemented IT security policies, risk assessment, and customer support improvements
Manager of Computer Support Services
National Basketball Association
04.1996 - 10.1999
- Managed IT support, vendor relations, and event technology; provided executive support for league events
Manager of Computer Support Services
Swiss Bank
02.1994 - 04.1996
- Oversaw regulatory compliance, network support, and IT strategy implementation
Education
B.S. - Computer Science and Business
College of Staten Island
Skills
- CISCO
- VPN
- MPLS
- DHCP
- BGP
- Windows
- VMware
- UNIX
- Oracle
- SQL
- ITIL
- CRM
- Lenovo
- Dell
- Cisco IP Phones
- RDS
- Hyper-V
Hobbies and Interests
- Coaching Basketball
- Computers
- Music
- Martial Arts
References
Available upon request.
Timeline
Primary Caregiver for Family Member (Dementia Support)
12.2023 - Current
Director of Client Services (Consultant)
Yeshiva University
02.2017 - 12.2023
Director of Client Services
Yeshiva University
08.2008 - 02.2017
Director of User Services
SUNGARD/New York Law School
12.2006 - 08.2008
Director of Operations Support Services
NBA Retired Players Assoc.
10.1999 - 09.2006
Manager of Computer Support Services
National Basketball Association
04.1996 - 10.1999
Manager of Computer Support Services
Swiss Bank
02.1994 - 04.1996
B.S. - Computer Science and Business
College of Staten Island
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