Mounica K

IT Network Support Engineer

Genpact

, India

07.2018 - 01.2023

Collaborated with engineering teams to develop network configurations meeting SLAs and supporting business continuity.
Conducted network audits in Cumulus Linux environments to verify compliance with industry standards and best practices.
Automated cloud infrastructure provisioning using Terraform, Azure Bicep, and Azure DevOps pipelines.
Managed enterprise wireless networks supporting 802.11a/b/g/n/ac standards, including Cisco and Aruba controllers.
Configured Aruba AP groups, SSIDs, and 802.1X authentication policies for secure WLAN access.
Used Palo Alto Panorama for centralized firewall management, logging, and reporting.
Connected Palo Alto firewalls to WildFire cloud for zero-day and malware threat prevention.
Configured secure IPsec VPNs on Cisco ASA 5500-X series with AES-256 encryption for site-to-site and remote access.
Defined AWS security groups, network ACLs, and internet gateways to secure cloud environments.
Optimized wireless RF parameters to enhance signal-to-noise ratio and client roaming experience.
Applied identity and application-based ACLs on Palo Alto firewalls for enhanced security posture.
Leveraged Cisco routing, F5 load balancers, and Meraki firewalls in AWS cloud network management.
Deployed network virtualization for scalable Layer 2 connectivity across data centers.
Built isolated AWS VPCs with subnet segmentation, routing, and security groups.
Established Azure ExpressRoute connections for dedicated, low-latency access to Azure services.
Configured Azure Application Gateway for load balancing and web application firewalling.
Implemented high availability VPNs to improve network uptime.
Set up Google Cloud Interconnect with VLAN attachments to extend on-prem networks to GCP.
Managed large-scale Meraki WLAN deployments with centralized administration.
Configured and maintained BGP, OSPF, and other routing protocols on Cumulus Linux devices.
Conducted vulnerability assessments with Nessus, prioritizing remediation efforts.
Applied VLAN pooling and dynamic assignment to optimize wireless network resource allocation.
Configured Aruba Wi-Fi 6 access points (500 and 510 series) for enhanced wireless performance.
Enabled centralized RADIUS authentication via Cisco ISE and Aruba ClearPass.
Enhanced network resilience and load balancing using Multi-Chassis Link Aggregation.
Managed Blue Coat ProxySG to secure web access in guest and untrusted networks.
Applied ITIL processes for incident, problem, and configuration management to reduce downtime.
Used Aruba Activate, AirWave, ALE, and ClearPass for WLAN management and analytics.
Monitored voice quality using Cisco Unity Connection and SolarWinds VNQM.
Implemented VLAN trunking and private VLANs on Cisco Nexus switches to improve segmentation and security.
Environment: Cisco 2990/3550/6550 switches, Cisco 7200/3845/3600/2800 routers, EIGRP, RIP, OSPF, BGP, VPN, Ether Channels, and Sniffer.