Malia N. Ewing
Orlando
Summary
Responsible, Customer Servant proficient in POS, handling money, restocking merchandise and helping customers locate products.
Overview
5
5
years of professional experience
Work History
Cashier
Ace Hardware
05.2023 - 06.2024
- Welcomed customers and helped determine their needs
- Assisted customers with returns, refunds and resolving transaction issues.
- Provided backup support for other departments when needed.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Receptionist and Scheduler
InStyle Boutique
07.2022 - 05.2023
- Greeted incoming visitors and customers professionally and provided friendly assistance.
- Confirmed and scheduled appointments, communicated with clients, and updated client records.
- Performed cash, card and check transactions to complete customer purchases.
- Kept reception area clean and neat to give visitors positive first impression.
- Restocked supplies.
- Tended to miscellaneous laundry needs.
Customer Service Phone Agent
Dial America
01.2022 - 07.2022
- Placed outbound customer service calls to schedule appointments for diabetic patients
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services they may be eligible for
- Approved and terminated customer contracts upon request
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Restaurant Staff Member
Junior’s Pizza
01.2019 - 02.2022
- Greeted customers and answered inquiries regarding menu items and specials.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Cultivated warm relationships with regular customers.
Education
High School Diploma -
East River High School
Orlando, FL05.2021
Skills
- Greeting Guests
- Cleaning and Upkeep
- Cash Handling
- Visitor Check-In
- Reminder Calls
- Appointments
- Stocking and Replenishing
Timeline
Cashier
Ace Hardware
05.2023 - 06.2024
Receptionist and Scheduler
InStyle Boutique
07.2022 - 05.2023
Customer Service Phone Agent
Dial America
01.2022 - 07.2022
Restaurant Staff Member
Junior’s Pizza
01.2019 - 02.2022
High School Diploma -
East River High School