Nuvnni Concha
Kankakee,IL
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cashier
Carniceria Gonzalez
06.2020 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Teacher's Assistant
Rainbow Learning Enrichment
05.2023 - 10.2024
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Graded assignments and reported individual progress to teacher.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Assisted lead teachers with lesson plan creation and materials development .
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Worked with lead teacher to monitor class schedule and take attendance.
- Reviewed lesson material with students individually or in small groups.
- Maintained safety and security by overseeing students in recess environments.
- Prepared for lessons by gathering educational materials and setting up equipment.
- Organized snack time and nap hours.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Engaged and entertained children through recreational and educational activities.
- Assisted teacher by developing lesson plans to meet educational goals for each child.
Restaurant Hostess
El Mexicano
04.2020 - 08.2022
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
Education
High School Diploma -
Kankakee High School
Kankakee, IL05-2024
Skills
- Customer service excellence
- Time management skills
- Cleaning and sanitizing
- Cash handling and management
- Child assessment
- Child Safety
- Multitasking
- Creative Thinking
- Student Engagement
- Behavior Management
- Team building
- Cleanliness and hygiene
- Strong multitasking
- Scheduling
- High-volume dining
- Greeting guests
- Memory retention
- Bilingual
Certification
EDE Credential level 1
Food Handler Certificate
Shaken baby Certificate
Sids Certificate
Languages
Spanish
Professional Working
Timeline
Teacher's Assistant
Rainbow Learning Enrichment
05.2023 - 10.2024
Cashier
Carniceria Gonzalez
06.2020 - Current
Restaurant Hostess
El Mexicano
04.2020 - 08.2022
High School Diploma -
Kankakee High School
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