Franklin Doyle

• Directed merchandising operations across 11 retail locations supporting $450M in annual sales volume and a $6.2M operating budget, aligning execution priorities to sales and profitability targets

• Analyzed weekly sales and transaction trends to identify underperforming and high growth categories, partnering with regional merchandising leadership to reset assortments and optimize product placement

• Evaluated category performance and customer demand drivers to guide expansion, reduction, and reallocation of selling space based on business impact

• Oversaw execution of 7,800 merchandising projects annually with a 97% on time completion rate, ensuring product availability aligned with promotional and seasonal sales plans

• Maintained financial accountability for district P&L, closing the fiscal year within 0.7% of plan through labor planning, workload forecasting, and expense control

• Managed staffing hours to 0.4% of plan by forecasting workload demand and aligning labor resources to business volume

• Led, coached, and developed 11 supervisors and 200 associates, improving execution consistency and operational decision making across multiple locations

• Ensured accuracy and maintenance of planograms across all departments to support merchandising strategy, sales flow, and inventory productivity

• Collaborated with district leadership including Store Directors, HR, and Loss Prevention to align operational plans, staffing strategy, and risk mitigation with business objectives

• Partnered with vendors and cross functional partners to maintain a 96% satisfaction rating while supporting merchandising initiatives and inventory transitions

• Supported category performance reviews using store level performance metrics to inform inventory positioning, product transitions, and merchandising strategy

• Supported daily operations of a $55M high volume retail location, balancing staffing, service levels, and inventory flow to protect sales and profitability

• Managed and developed 8 supervisors, 2 salaried customer service managers, and 300 plus associates through coaching, performance management, and succession planning

• Monitored store P&L performance and adjusted labor deployment and operational priorities to maintain margin and expense targets

• Directed inventory management processes including ordering, replenishment, and stock control to support in stock position and reduce shrink exposure

• Analyzed sales trends and department performance to adjust product placement, staffing allocation, and merchandising focus based on demand patterns

• Coordinated cross department staffing plans using traffic and workload forecasts to maintain service standards while controlling labor costs

• Led hiring and onboarding strategy, conducting interviews and developing training plans to improve retention and performance readiness

• Conducted HR investigations and partnered with district HR to resolve employee relations issues and maintain compliance with company policies

• Oversaw cash management operations including reconciliation and controls to ensure financial accuracy and risk mitigation

• Managed specialty order follow up and customer issue resolution to protect revenue and prevent lost sales opportunities

• Partnered with merchandising and vendor teams to execute product transitions, maintain planograms, and support promotional events

• Utilized operational and sales reporting to identify performance gaps and implement corrective action plans across departments

• Demonstrated Ownership over daily execution, labor planning, and operational readiness in a high-volume retail environment

• Led a specialized project team supporting merchandising execution across 5 retail locations, delivering both full store resets and individual product transitions

• Planned and prioritized project workload based on sales impact, promotional timelines, and operational capacity to support business objectives

• Partnered with corporate merchandising leadership to design and implement standard operating procedures, reporting structures, and performance metrics later adopted company wide

• Developed execution tracking and reporting tools to measure project completion, accuracy, and business impact

• Coordinated inventory preparation and product transitions to ensure accurate assortment changes and minimal disruption to selling activity

• Collaborated with store leadership to align resets with sales trends and operational readiness

• Trained and coached associates on merchandising standards, improving execution consistency across locations

• Evaluated project results and identified process improvements to increase efficiency and execution quality

• Delivered consistent results through standardized work, schedule adherence, and disciplined project management

• Built trust with store leadership by meeting tight timelines while minimizing disruption to daytime operations

• Oversaw daily operations to ensure efficient management of store workflow and staff performance.
• Implemented training programs that enhanced team skills and improved customer service delivery.
• Analyzed inventory levels to optimize stock availability and minimize shrinkage rates.
• Collaborated with cross-functional teams to develop strategic merchandising initiatives that increased sales.

• Executed planogram resets to enhance product placement and visibility.
• Collaborated with team members to ensure accurate inventory counts and stock levels.
• Trained new associates on merchandising standards and operational best practices.
• Analyzed sales data to optimize product displays based on customer preferences.

• Operated and maintained field communication systems for effective information dissemination.
• Coordinated radio communication during tactical operations to ensure mission success.
• Trained junior operators on equipment functionality and operational protocols.
• Developed and implemented standard operating procedures for radio operations, enhancing efficiency.
• Executed deployment of humanitarian aid initiatives during Hurricane Katrina.
• Executed combat deployment operations in Iraq, ensuring mission objectives were met.