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Driven individual highly skilled in managing reservations, telephone calls, paperwork and customer inquiries. Native Spanish speaker and fluent in English language. Poised with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Polite and positive, and proficient in assisting guests and customers with their needs. Easily adaptable to change and able to perform well under pressure being able to multitask on a fast-paced environment. Well-versed in successful sales techniques and approaches, relationship building and long-term customer retention strategies. Demonstrated competency in client acquisition and closing. Focused on maximizing bottom-line profitability by satisfying customer needs. Natural leader with proven record of exceeding targets and driving customer service excellence. Skilled in training and mentoring new associates on methods and techniques. Passionate about helping customers and delivering exceptional experiences with every interaction.

Dynamic Client Service Representative with proven expertise in database management and customer relationship management at Andrews Memorial Hospital. Adept at enhancing client experiences through effective billing procedures and technical troubleshooting. Committed to delivering exceptional service, ensuring seamless client registration, and driving customer satisfaction.

Dedicated healthcare and customer service professional with a proven ability to create positive, patient-centered experiences in fast-paced environments. With certifications in CPR and BLS and a strong background in medical administration, I bring both compassion and efficiency to my roles. Skilled in patient intake, scheduling, and supporting healthcare operations, I’m committed to improving patient satisfaction and contributing to team goals. Known for excellent communication and organizational skills, I thrive in settings where reliability and attention to detail are essential.

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Franklin Genao

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Client Service Representative

City Carrier Assistant

Cashier

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High School Diploma -

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Client Service Representative

City Carrier Assistant

Cashier

High School Diploma -

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