Work History
Education
Skills
PROFILE
Affiliations
Timeline
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Franklin Gordon

Bloomfield,NJ

Work History

Warehouse Manager

Trible's Inc.
Fairfield, New Jersey
2010 - 2014
  • Coordinate shipments of major household appliance parts to retailers nationwide using FedEx and UPS shipping systems
  • Receive and process customer orders and returns using AS400
  • Correctly credit and debit client accounts
  • Maintain all warehouse systems and functions in accordance with company and occupational safety standards

Patient Scheduling Representative

Radnet Inc.
Clifton, New Jersey
2017 - 2026
  • Scheduled patients for radiology exams at Radnet’s subsidiaries N.J. Imaging Network and Lenox Hill Radiology’s more than 200 centers throughout New Jersey and New York
  • Handled anywhere from 60 to 100 phone calls daily with a scheduled appointment rate of 70–75%
  • Assisted in the training and mentoring of new hires within the call center as well as remotely

Seafood and Deli Counter Clerk

Stop & Shop Inc.
West Caldwell, New Jersey
2010 - 2020
  • Facilitated customer purchases of fresh seafood and sliced deli meats and cheeses
  • Handles anywhere from 35 to 70 in-person and online orders per day
  • Stocked and maintained grocery products for sale both inside the industrial coolers and customer shelves on the sales floor

Education

Bachelor of Science - Sociology

East Strousburg University

Skills

  • Appointment setting
  • Excellent listener
  • Friendly, courteous, and service oriented
  • Poised under pressure
  • Staff Training & Coaching
  • Trouble shooting
  • Order fulfillment
  • Solid written and verbal communicator

PROFILE

Experienced in a wide array of industries performing various customer service based duties with a warm and friendly demeanor. Extremely well versed in appointment scheduling. I enjoy assisting clients with their business and interpersonal needs, as well as training, problem solving and implementing ideas.

Affiliations

  • Movies/documentaries
    Reading biographies
    Baseball and it's history
    Traveling
    Dining out

Timeline

Warehouse Manager

Trible's Inc.
2010 - 2014

Patient Scheduling Representative

Radnet Inc.
2017 - 2026

Seafood and Deli Counter Clerk

Stop & Shop Inc.
2010 - 2020

Bachelor of Science - Sociology

East Strousburg University

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Franklin Gordon