Nicole Tetter

• Operated pallet jacks to efficiently transport goods within warehouse environment.
• Conducted inventory checks to ensure accurate stock levels and minimize discrepancies.
• Loaded and unloaded shipments, maintaining adherence to safety protocols and procedures.
• Organized products in designated storage areas, optimizing space utilization for improved accessibility.
• Data Entry
• Collaborated with team members to streamline order fulfillment processes, enhancing overall efficiency.
• Trained new staff on warehouse protocols and best practices for optimal performance outcomes.
• Consistently lifted materials weighing as much as 50 pounds.
• Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.

Provided exceptional customer service to patients

• Scheduled & confirmed patient’s appointments
• Managed inbound calls, chat sessions, & patient voicemails while appropriately directed patients & vendors
• Collected patient information to include medical history, payments, & insurance information, to enter into clinical databases
• Ensured confidentiality of patient information
• Answered phone calls and messages for 6-physician PCP medical facility, scheduling appointments, and handling patient inquiries.

• Managed client requests
• Prepared pre-sales materials
• Scheduled appointments while providing excellent customer service
• Oversaw part-time employees
• Maintained office organization
• Assisted with marketing initiatives

• Provided excellent & consistent customer service
• Accurately managed data & corrected errors within multiple software programs
• Created & managed record keeping systems
• Managed owner’s personal & business financial records
• Appropriately counted, weighed & labeled containers & products while ensuring each was properly sealed
• Ensured accuracy of essential forms & records to go along with each package
• Assembled, lined, & padded cartons, crates & containers for shipping
• Scanned, emailed, faxed, & printed customer orders
• Processed & received UPS, FedEx & USPS packers for customers using CMS & POS systems to complete sales

• Maintained a calm demeanor during periods of high volume & events to keep store operating to standard
• Anticipated customer & store needs by evaluating environment & customers for cues
• Resolved customer complaints & concerns
• Acted with integrity, honesty, & knowledge that promoted the culture, values & mission of the company
• Provided exceptional customer service, ensuring that each customer had a positive shopping experience
• Operated an electronic cash register scanning system & accepted customer payments
• Accurately counted down tills at the end of each shift