Warranty Manager
Franklin Mott
O'dwyer Homes
Dallas,Ga
1
Language
26
years of professional experience
Results-driven warranty manager with expertise in warranty analysis, complaint handling, and policy enforcement. Proven track record of enhancing operational efficiency and ensuring compliance, leading to improved service delivery and customer satisfaction. A self starter. Quick Learner. Organized Individual.
Work History
Warranty Manager
2 Years 4 Months- Implemented system for tracking warranty claims, enhancing efficiency in resolution times.
- Oversaw warranty claims process, ensuring compliance with company policies and customer satisfaction.
- Analyzed warranty trends to identify areas for product improvement and cost reduction.
- Developed training materials for staff on warranty procedures and product knowledge.
- Collaborated with construction teams to address customer concerns efficiently during warranty period.
- Managed relationships with vendors and suppliers to streamline parts replacement processes.
Business Owner
10 Years 1 Month- Established operational workflows to enhance service efficiency and customer satisfaction.
- Mentored staff in installation techniques and safety protocols, fostering a skilled workforce.
- Developed strategic partnerships with suppliers to optimize inventory management and reduce costs.
- Implemented quality control measures, ensuring high standards in service delivery and client relations.
Production Manager/Senior Inside Sales Representative
9 Years 10 Months- Oversaw daily production operations, ensuring adherence to safety and quality standards.
- Developed and implemented process improvements, enhancing workflow efficiency across teams.
- Managed inventory control systems, optimizing stock levels and reducing waste.
- Trained and mentored staff on best practices and operational procedures.
- Coordinated cross-functional teams to streamline project timelines and deliverables.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
Service Manager
4 Years 1 Month- Directed daily operations to ensure exceptional service delivery and customer satisfaction.
- Led team training initiatives, enhancing staff performance and operational efficiency.
- Implemented process improvements, resulting in streamlined workflows and reduced response times.
- Established service standards, ensuring compliance with industry regulations and best practices.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
Education
High School Diploma
Skills
Warranty analysis
Operational efficiency
Team management
Escalation handling
Complaint handling
Policy enforcement
Compliance management
Languages
English
Full Professional
Timeline
Warranty Manager
O'dwyer Homes
04.2024 - CurrentRead More
Business Owner
Mott Services and Installs LLC
03.2014 - 04.2024Read More
Production Manager/Senior Inside Sales Representative
Builders FirstSource
05.2004 - 03.2014Read More
Service Manager
H D Supply /Pro Build
06.2000 - 07.2004Read More
Marietta High School
High School Diploma
Read More