Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Franklin Padia

Franklin Padia

Ashburn,VA

Summary

Analytical professional with technical knowledge and critical thinking skills to thrive in fast-paced environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.

Overview

10
10
years of professional experience

Work History

Apple
01.2014 - Current

Lead

Apple Inc.
Reston, VA
09.2019 - Current
  • Implemented a new sales strategy that is a model being duplicated company wide.
  • Managed daily operations of a team of 100+ employees.
  • Developed strategies to increase team productivity and improve customer service levels.
  • Fostered collaboration across our market by leading virtual and in person meetings with other leads to share details of how our store’s operate and shared best practices on how to improve their store's.
  • Analyzed data from various sources to identify trends or patterns in customer behavior to drive results.
  • Identified opportunities for process improvements, implementing changes when required.
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Solve complex problems utilizing strong decision making skills and deep understand of our products and services.
  • Provided ongoing feedback to individual members based on their performance during assignments.

Information Systems & Technology Mentor

Apple
Reston, VA
01.2022 - 01.2023
  • IT Project Manager, facilitated technology deployments during new store openings and relocations and special projects as needed.
  • Trained other teams on technology utilization, hardware standards, and maintenance.
  • Piloted new technology collaborating with multiple teams and provided feedback to ensure smooth roll-out of new systems and technology.
  • Provided technical support for users with varying levels of IT knowledge.
  • Resolved technical problems related to operating systems, applications, hardware, and networking equipment.

Technology and Merchandising Pro

Apple
Reston, VA
06.2017 - 09.2019
  • Point of contact for my store's internal technology, network, merchandising implementations and deployment.
  • Experience in network troubleshooting and upkeep of store servers.
  • Managed and maintained hundreds of devices to ensure little to no downtime for our team.
  • Collaborated with IT teams to ensure tickets that I submitted were being completed in a timely manner.
  • Conducted routine maintenance on complex systems requiring specific knowledge and expertise.
  • Communicated to my management team weekly the status of ongoing tickets and work in progress updates.

Pro

Apple
Reston, VA
09.2016 - 06.2017
  • Applied strategic communication strategies and interpersonal skills to develop and maintain high-value business relationships.
  • Extensive track record of top performing sales and customer experience results.
  • Demonstrate and advise how customers can integrate technology into their homes and scale solutions across small to medium-sized businesses and educational institutions.
  • Maintain technology industry knowledge and macro-movements within verticals to anticipate how technology can be utilized.
  • Leverage a deep passion for technology to become the go-to resource across the store for our hardware, software, and services.

Specialist

Apple
Reston, VA
10.2014 - 07.2017
  • Exercised versatility in fast-paced, agile work environments.
  • Drive results, create owners, and build brand loyalty.
  • Provide troubleshooting advice and introduce the benefits of shopping with Apple.

Education

Some College (No Degree) - Culinary Arts

Art Institute of Washington, Arlington, VA

Skills

  • Supervision and Leadership
  • Attention to Detail
  • Decision-Making
  • Self-Motivated
  • MS Office
  • Fluent in Spanish
  • Skilled with MacOS and Windows
  • Written Communication

Certification

Google Project Management Certification

Accomplishments

Have been awarded 4 Ovation awards in my time at Apple, company wide recognition for top results.

Timeline

Information Systems & Technology Mentor - Apple
01.2022 - 01.2023
Lead - Apple Inc.
09.2019 - Current
Technology and Merchandising Pro - Apple
06.2017 - 09.2019
Pro - Apple
09.2016 - 06.2017
Specialist - Apple
10.2014 - 07.2017
- Apple
01.2014 - Current
Art Institute of Washington - Some College (No Degree), Culinary Arts

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Franklin Padia