Franklin Zhen
Westminster,CA
Summary
Kind and caring person who likes to promote positive environments. Well-disciplined individual with past working experience with customer service and time management. Confident, kind, and hardworking person who is dedicated to service and perfecting customer experiences.
Overview
2
2
years of professional experience
Work History
Retail Associate
Daiso
09.2024 - 01.2025
- Maintained clean sales floor and straightened and faced merchandise.
- Helped customers complete purchases, locate items, and navigate through the store.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Greeted customers and provided outstanding customer service.
- Closed and maintained a clean and safe workspace per night shift.
Student Teller
IQ Credit Union
09.2023 - 06.2024
- Maintained friendly and professional customer interactions.
- Handling and organizing high amounts of money.
- Coordinated promotions to help expand popularity between student and staff.
- Processed wide variety of retail banking transactions for personal and commercial customers.
Receptionist
Zentech Auto Repair LLC
04.2024 - 10.2025
- Answered phone promptly and directed incoming calls to correct offices.
- Process payments
- Effective communication between customer and staff to ensure customer satisfaction.
- Greet customers with a kind attitude and welcoming face.
- Communicated with clients through email, telephone, or postal mail.
Volunteer
Key Club International
09.2023 - Current
- Assisted with special events and programs.
- Assisted in entertaining guests and children during school-related events
- Used strong interpersonal communication skills to convey information to others.
- Completed daily domestic tasks in shelters and group homes to assist people in need.
Education
High School -
Mountain View High School
Vancouver, WA06.2026
Skills
- Customer service
- Leadership
- Communication skills
- Time Management
- Organizational Skills
- Responsible
- Able to lift heavy loads
- Clear communication
- Dependable
- Fast Learner
- Multitasking
Languages
English
Full Professional
Chinese (Mandarin)
Limited Working
Interests
- Volunteering
- Hiking
- Documenting and sharing travel experiences
- Music
- Gym Workouts
- Fashion and Style
- I enjoy cooking for friends and family gatherings
Timeline
Retail Associate
Daiso
09.2024 - 01.2025
Receptionist
Zentech Auto Repair LLC
04.2024 - 10.2025
Student Teller
IQ Credit Union
09.2023 - 06.2024
Volunteer
Key Club International
09.2023 - Current
High School -
Mountain View High School
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