Franklin D James II
Columbia,SC
Summary
Dynamic and versatile professional with a proven track record of enhancing event atmospheres and delivering exceptional customer service, as demonstrated during my tenure at Sonics Drive In. Skilled in quick decision-making and reliability, I excel in creating memorable experiences and improving satisfaction rates. As an expert in managing sound equipment and streamlining delivery processes, I have significantly increased repeat business and customer ratings.
Overview
5
5
years of professional experience
Work History
DJ
Myself
03.2020 - Current
- Improved event atmosphere by curating tailored playlists for a diverse range of clients and venues.
- Managed sound equipment setup and breakdown, ensuring optimal audio quality for each performance venue.
- Implemented effective time management strategies allowing proper preparation prior to each performance.
- Monitored crowd reactions adjusting setlists accordingly for an engaging experience tailored towards audience preferences.
Dasher
DoorDash
05.2023 - Current
- Improved customer satisfaction by providing timely and accurate deliveries.
- Managed multiple orders simultaneously, prioritizing tasks to ensure efficiency.
- Navigated efficiently through various delivery routes for expedited service.
- Provided exceptional customer service, greeting patrons warmly upon arrival for enhanced rapport building.
Carhop/Assistant Manager
Sonics Drive In
11.2019 - 12.2022
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Handled cash transactions accurately, ensuring proper change was given to customers.
- Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.
- Operated headset communication system to take orders quickly and accurately from customers.
- Resolved customer complaints professionally, finding mutually agreeable solutions.
Education
Bachelor of Arts - Music Industry
South Carolina State University
Orangeburg, SC05-2026
High School Diploma -
Kingstree High School
Kingstree, SC05-2020
Skills
- Quick decision making
- Patience and tolerance
- Reliability and punctuality
- Safety awareness
Accomplishments
Offered entertainment for Kappa Kappa Psi and Tau Beta Sigma's Southeastern District Conference.
Timeline
Dasher
DoorDash
05.2023 - Current
DJ
Myself
03.2020 - Current
Carhop/Assistant Manager
Sonics Drive In
11.2019 - 12.2022
Bachelor of Arts - Music Industry
South Carolina State University
High School Diploma -
Kingstree High School
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