FRANKLIN D. RIFAREAL
Algonquin,IL
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
22
22
years of professional experience
Work History
Sea-freight Pricing Analyst
KUEHNE - NAGEL LTD
ELK GROVE VILLAGE, IL
11.2015 - 12.2023
- Analyzed project mandatories, scope and available resources to devise timelines and communicate with client on deliverable deadlines.
- Conducted in-depth research into product costs and supplier relations to ensure accurate pricing models.
- Prepared estimates to use in vendor or subcontractor selection.
- Collaborated with sales team to develop pricing strategies for new products.
- Conducted research into current trends within marketplace, which helped establish pricing for organization's products and services.
Customs Brokerage Representative
Rim Logistics LTD
ROSELLE, IL
02.2007 - 11.2015
- Assisted in developing strategies to increase customer satisfaction levels.
- Developed and implemented specialized procedures for customer service operations.
- Coordinated with other departments to ensure efficient workflow processes.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Identified needs of customers promptly and efficiently.
Cargo Operations Agent
Swissport USA
Chicago, IL
05.2002 - 11.2006
- Managed and monitored cargo handling equipment to ensure safe and efficient loading, unloading, and storage of goods.
- Inspected and counted items received and checked against invoices or other documents while recording shortages and rejecting damaged goods.
- Adhered strictly to safety protocols when handling hazardous materials.
- Collaborated with warehouse staff to coordinate the loading and unloading of containers onto trucks or ships for transport overseas.
- Determined shipping methods and prepared bills of lading, invoices and other shipping documents.
Airport Security Officer
Argenbright Security
CHICAGO, IL
07.2001 - 02.2002
- Operated security equipment for screenings using hand wands and X-ray machines.
- Adhered strictly to safety protocols while working in high traffic areas at the airport.
- Resolved customer complaints in a professional manner according to established protocol .
- Manually searched carry-on or checked baggage containing suspect items such as weapons or liquids exceeding volume limits.
- Assisted passengers with disabilities in walking through screening checkpoints.
Education
BS Mass Communication
AMA Computer College, Philippines
04.2001
Skills
- Problem Solving
- Attention to Detail
- Strong Work Ethic
- Computer Skills: Proficiency in Windows, Internet Explorer, Firefox, MS Word, Excel, Outlook, Seaquote, Pivot table, V/lookups, Salesforce, Tradepoint, Kewill, Steelroads, Ciel and Salog
- Interpersonal and Written Communication
- Customer Pricing Evaluations
- Pricing Strategies
- Project Coordination
- Cost Estimation
- Document Analysis
References
Available Upon Request
Timeline
Sea-freight Pricing Analyst
KUEHNE - NAGEL LTD
11.2015 - 12.2023
Customs Brokerage Representative
Rim Logistics LTD
02.2007 - 11.2015
Cargo Operations Agent
Swissport USA
05.2002 - 11.2006
Airport Security Officer
Argenbright Security
07.2001 - 02.2002
BS Mass Communication
AMA Computer College, Philippines
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