FRANKLINE EBOULE
Williston,ND
Summary
Proven achiever with extensive experience at FedEx Ground, adept in administrative support and troubleshooting skills. Enhanced operational efficiency and customer satisfaction through innovative process improvements and effective problem-solving. Skilled in fostering relationships and ensuring safety protocols, contributing to successful project outcomes and a positive work environment.
Overview
4
4
years of professional experience
Work History
Apprentice Electrician
Northern Valley Electrical Service
08.2023 - 04.2024
- Increased job site safety by diligently adhering to OSHA standards and regulations during electrical installations.
- Improved project efficiency through effective communication with team members and supervisors regarding tasks and responsibilities.
- Assisted in the successful completion of various commercial and residential projects by providing reliable support to journeyman electricians.
- Enhanced customer satisfaction by addressing and resolving electrical issues promptly and professionally.
- Contributed to energy-saving initiatives by installing energy-efficient lighting systems in homes and businesses.
- Kept tools and materials organized, contributing to a clean and safe work area for all team members throughout each project''s duration.
- Collaborated closely with other trades on construction sites, fostering a positive working environment for efficient project completion.
- Developed expertise in troubleshooting common electrical issues, facilitating quicker solutions to resolve customer concerns.
- Acquired valuable hands-on experience with various types of wiring systems by assisting experienced electricians in diverse installation projects.
IT Technician
Bitmain Development
11.2022 - 07.2023
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Streamlined IT support processes, resulting in increased productivity within the department.
- Implemented data backup strategies to ensure business continuity during unforeseen events or disasters.
- Increased cybersecurity measures by conducting regular vulnerability assessments and applying critical patches as needed.
- Collaborated with cross-functional teams to achieve seamless integration of new software applications into existing systems.
- Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
- Supported the roll-out of company-wide digital transformation initiatives through effective change management strategies.
- Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.
Senior Administrative Assistant
FedEx Ground
08.2020 - 09.2022
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Improved team productivity by effectively coordinating schedules, meetings, and travel arrangements for senior executives.
- Enhanced communication within the organization by managing internal and external correspondence promptly and professionally.
- Increased accuracy of financial records with diligent tracking of expenses, budget management, and invoice processing.
- Boosted client satisfaction by providing exceptional customer service through timely responses to inquiries and resolving issues efficiently.
- Supported project teams in achieving their goals through proactive assistance with research, data analysis, and report preparation.
- Ensured smooth daily operations by maintaining office supplies inventory and anticipating needs to avoid stock shortages or delays in projects.
- Contributed to a positive work environment by fostering strong working relationships with colleagues across departments.
- Managed electronic records database and handled all file requests.
- Acted as backup for other employees by providing support and adapting to requirements of department.
Education
Associate of Science - COMPUTER AND ELECTRONICS ENGINEERING TECHNOLOGY
Grantham University
Lenexa, KS09.2025
Associate of Science - CONSTRUCTION ELECTRICITY
Northland Community And Technical College
East Grand Forks, MN05.2019
Associate of Science - Electrical Engineering
SIANTOU UNIVERSITY
YAOUNDE08.2012
Skills
- Customer Service
- Instrumentation & Controls
- Administrative Support
- Data Systems
- Safety Protocols
- Preventive Maintenance
- Safety awareness
- Troubleshooting skills
Timeline
Apprentice Electrician
Northern Valley Electrical Service
08.2023 - 04.2024
IT Technician
Bitmain Development
11.2022 - 07.2023
Senior Administrative Assistant
FedEx Ground
08.2020 - 09.2022
Associate of Science - COMPUTER AND ELECTRONICS ENGINEERING TECHNOLOGY
Grantham University
Associate of Science - CONSTRUCTION ELECTRICITY
Northland Community And Technical College
Associate of Science - Electrical Engineering
SIANTOU UNIVERSITY
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