Franklin L Gritt Jr
Poca,WV
Summary
Dynamic Box Office Manager at City Of Charleston with a proven track record in optimizing ticket sales and enhancing customer satisfaction. Expert in ticketing software and team leadership, I successfully streamlined operations, reducing wait times by implementing online pre-sales. Committed to fostering positive relationships and driving revenue growth through strategic planning and effective communication.
Overview
44
44
years of professional experience
Work History
Box Office Manager
City Of Charleston
Charleston, WV
07.2015 - 12.2025
- Managed box office operations, ensuring efficient ticket sales and customer service.
- Oversaw staff scheduling to maintain optimal coverage during events.
- Implemented cash handling procedures to ensure accuracy in transactions.
- Coordinated event logistics, including seating arrangements and access control.
- Developed training materials for new employees, enhancing onboarding processes.
- Analyzed sales data to identify trends and optimize ticket pricing strategies.
- Collaborated with marketing teams to promote upcoming events effectively.
- Resolved customer inquiries and complaints, improving overall patron satisfaction.
- Improved box office efficiency by streamlining ticketing processes and implementing user-friendly software.
- Ensured accessibility for all patrons, incorporating ADA-compliant practices and accommodating special requests to make events inclusive and enjoyable for everyone.
- Leveraged technology advancements to improve the overall customer experience in purchasing tickets and attending events.
- Arranged delivery of tickets for bulk orders and non-local customers by printing tickets for delivery, shipping via carriers and communicating with buyers to inform of delivery status.
- Maintained accurate financial records for all transactions related to ticket sales, refunds, exchanges, fees, and commissions involved in the business process.
- Analyzed sales data to identify trends and optimize ticket pricing for maximum revenue generation.
- Trained and motivated Number-person box office staff and volunteers to maximize ticket sales and facilitate distribution of information regarding shows and performances.
- Oversaw recruitment hiring processes including interviewing potential candidates evaluating their qualifications before selecting suitable individuals join our team members achieve success together.
- Established strong relationships with key stakeholders including promoters, vendors, and venue partners to enhance collaboration efforts.
- Organized staff schedules by taking into account employee availability work preferences balancing these factors alongside business needs.
- Addressed customer concerns promptly, resulting in high satisfaction ratings from patrons attending events.
- Reduced wait times at the box office window by introducing online pre-sales and mobile ticketing options.
- Utilized Software and Software to generate performance reports, accurately documenting projected sales and attendance.
- Managed daily operations for smooth box office functioning, ensuring excellent customer service.
- Analyzed current and past event sales to assist in determining future marketing strategies.
- Collaborated with event organizers to ensure successful coordination of ticket sales and venue logistics.
- Developed comprehensive staff training programs, enhancing team productivity and performance.
- Led a team of box office employees by providing clear expectations, feedback, and support for professional growth.
- Balanced cash owed against number of tickets bought and took payment in exchange for ticket sales.
- Printed tickets, checking accuracy of date, time and seat numbers before giving to customers.
- Assisted customers in choosing seats, guiding and recommending options via seating map.
- Created and maintained reports of sold tickets and payments received.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Attorney
Gritt Law Office
Winfield, WV
07.1981 - 10.2012
- Represented clients in complex legal proceedings, ensuring adherence to regulatory standards.
- Developed comprehensive case strategies to achieve favorable outcomes for diverse clientele.
- Drafted and reviewed legal documents, enhancing clarity and compliance with statutory requirements.
- Negotiated settlements effectively, minimizing litigation costs while maximizing client benefits.
- Mentored junior attorneys, fostering professional growth and improving overall team performance.
- Conducted thorough legal research to support case arguments and inform strategic decision-making processes.
- Established strong client relationships through effective communication and tailored legal advice.
- Led firm-wide initiatives to improve operational efficiency and enhance service delivery standards.
- Managed complex caseloads effectively by prioritizing tasks and keeping organized records of case materials.
- Developed strong working relationships with opposing counsel, fostering a collaborative environment for dispute resolution.
- Researched and interpreted laws, rulings and regulations to advise clients on business and legal transactions.
- Developed strategies to resolve cases in client's best interest.
- Participated in mediation sessions leading to cost-effective resolutions without resorting to lengthy trial procedures.
- Provided legal counsel to clients on diverse business, financial and civil matters.
- Drafted comprehensive legal documents such as pleadings, motions, briefs, contracts, wills, and trusts for various clients.
- Filed timely case pleadings to meet firm deadlines.
- Represented clients in civil litigation, criminal proceedings and appeals in state and federal courts.
- Developed legal strategies to protect client interests and resolve disputes.
- Negotiated settlements of disputes and litigation.
- Drafted and reviewed contracts for clients, ensuring accuracy and compliance with applicable laws while protecting their interests.
- Presented compelling oral arguments in court hearings and trials that resulted in favorable rulings for clients.
- Drafted and reviewed contracts and other legal documents to support client needs.
- Conducted thorough due diligence investigations to uncover critical information pertinent to clients'' legal matters.
- Achieved successful case outcomes by researching legal issues and drafting persuasive arguments.
- Conducted legal research and conferred with colleagues with subject matter expertise to develop strategies and arguments in preparation for presentation of cases.
- Advised clients on corporate governance, mergers and acquisitions and other business matters.
- Developed strategies and arguments for hearings, trials and appeals.
- Negotiated favorable settlements, minimizing litigation costs and time spent in court.
- Provided pro bono services to underrepresented populations within the community, ensuring access to quality legal representation for all individuals regardless of income level or background status.
- Improved client satisfaction rates by providing timely updates on case progress and addressing concerns promptly.
- Assisted in the development of legal strategies and arguments to secure favorable outcomes in contentious litigation matters.
- Mentored junior attorneys to improve their legal knowledge, skills, and career growth potential.
- Enhanced the reputation of the law firm through active participation in community legal outreach programs.
- Reduced legal expenses for clients by advocating for alternative dispute resolution methods.
- Implemented new case management software, increasing team's productivity.
- Conducted thorough legal research to support case strategy, leading to significant legal victories.
- Enhanced firm's reputation by consistently delivering high-quality legal services.
- Streamlined intake process for new clients, improving client onboarding experience.
- Facilitated collaborative environment, boosting team's ability to meet tight deadlines.
- Negotiated favorable terms in complex litigation cases, securing advantageous outcomes for clients.
- Conducted mediation and arbitration sessions, resolving disputes without need for costly litigation.
- Improved client satisfaction with detailed and clear communication of legal processes and expectations.
- Represented clients in court effectively, resulting in high rate of case success.
- Negotiated settlements to avoid trial, saving clients time and money.
- Advised corporate clients on risk management strategies, minimizing legal exposure and potential litigation.
- Enhanced legal team's efficiency by streamlining case file management systems.
- Drafted and reviewed legal documents for precision, preventing potential legal vulnerabilities.
- Coordinated with external counsel to ensure cohesive approach to multi-jurisdictional cases.
- Prepared and filed pleadings, motions and other legal documents in court proceedings.
- Developed strategies for court proceedings and negotiations.
- Counseled clients on potential outcomes of legal matters.
- Negotiated settlements with opposing counsel.
- Created and finalized contracts and other legal documents for clients.
- Represented clients in court hearings and in negotiations with other parties.
- Reviewed and analyzed pertinent state and federal laws and legal precedents.
- Drafted motions, petitions and waivers.
- Analyzed legal documents and identified pertinent issues for clients.
- Researched, wrote and filed motions, writs and briefs for each case.
- Minimized risk exposure through careful advice on business operations and strategic plans.
- Communicated with clients and collected information to research cases and prepare settlement offers.
- Researched and wrote contracts, agreements and proposals.
- Explained available courses of action and possible repercussions of cases to clients.
- Interviewed witnesses and gathered public record research relevant to each case.
- Presented key evidence and exhibits during civil trials.
- Interviewed and selected jurors to verify competency and lack of biases, presenting challenges for cause to dismiss unfit candidates.
Education
High School Diploma - College Preparatory
Poca High School
Poca, WVJ.D. - Law
University of Tennessee
Knoxville, TN05.1981
Bachelor of Arts - History
West Virginia State University
Institute, WV05.1978
Skills
Box office operations
Ticket sales management
Deadline management
Brand awareness
Fraud prevention
Upselling strategies
Performance analysis
Revenue generation
Event scheduling
Ticketing software
Customer service
Microsoft office
Guest relations
Refunds and exchanges
Prioritization
POS system operation
Seat choosing guidance
Ticket selling
Ticket sales
Confidentiality
Ticket verification and collection
Seating availability guidance
Accountability
Ticket printing
Positive attitude
Teamwork
Teamwork and collaboration
Problem-solving
Attention to detail
Problem-solving abilities
Multitasking
Multitasking Abilities
Reliability
Excellent communication
Computer skills
Organizational skills
Team leadership
Active listening
Effective communication
Adaptability and flexibility
Verbal and written communication
Decision-making
Problem resolution
Relationship building
Customer relations
Team building
Professional and courteous
Task prioritization
Work Planning and Prioritization
Scheduling and coordinating
Self motivation
Managing operations and efficiency
Interpersonal skills
Customer relationship management
Analytical thinking
Conflict resolution
Hiring and training
Employee training
Recruitment and hiring
Operations management
Goal setting
Team development
Professionalism
Good judgment
Staff management
Task delegation
Complex Problem-solving
Documentation and reporting
Strategic planning
Negotiation and conflict resolution
Employee coaching and mentoring
Schedule management
Staff training
Timeline
Box Office Manager
City Of Charleston
07.2015 - 12.2025
Attorney
Gritt Law Office
07.1981 - 10.2012
High School Diploma - College Preparatory
Poca High School
J.D. - Law
University of Tennessee
Bachelor of Arts - History
West Virginia State University