Jason Soranno
Troy,NY
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure an entry level staff position. Ready to help team achieve all goals.
Overview
6
6
years of professional experience
Work History
Box Office Manager
Playhouse Stage Co.
05.2024 - 08.2024
- Improved box office efficiency by streamlining ticketing processes and implementing user-friendly software
- Managed daily operations for smooth box office functioning, ensuring excellent customer service.
- Ensured accessibility for all patrons, accommodating special requests to make events inclusive and enjoyable for everyone.
- Leveraged technology advancements to improve the overall customer experience in purchasing tickets and attending events.
- Coordinated special promotions or group discounts, attracting new audiences to performances and events.
- Greeted over 50-100 customers per day and determined best approach to provide optimal service.
Theatre Performer
Playhouse Stage Co.
05.2023 - 08.2023
- Participated in rigorous rehearsal schedules, ensuring smooth transitions between scenes and a polished final product.
- Collaborated with directors and fellow cast members to develop strong character portrayals for optimal storytelling.
- Volunteered at local community theaters by teaching workshops to young performers.
Theatre Usher
Playhouse Stage Co.
05.2021 - 08.2021
- Greeted over 200 customers a day with smile and provided friendly, knowledgeable service.
- Delivered exceptional customer service by responding promptly to inquiries from guests about upcoming shows or general theatre information.
- Promoted a welcoming atmosphere through friendly interactions with patrons, addressing any concerns or questions.
- Supported box office operations as needed, processing ticket sales and providing accurate event information to patrons.
Customer Service Cashier
Walgreen's Pharmacy
03.2020 - 05.2021
- Working during the pandemic while also an online student my Sophomore-Junior years of High School to enure a stable income
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Answered product questions using knowledge of sales and store promotions.
Theatre Usher
Playhouse Stage Co.
05.2019 - 08.2019
- Greeted over 200 customers a day and provided friendly, knowledgeable service.
- Delivered exceptional customer service by responding promptly to inquiries from guests about upcoming shows or general theatre information.
- Promoted a welcoming atmosphere through friendly interactions with patrons, addressing any concerns or questions.
- Supported box office operations as needed, processing ticket sales and providing accurate event information to patrons.
Theatre Usher
Playhouse Stage Co.
05.2018 - 08.2018
- Greeted over 200 customers a day and provided friendly, knowledgeable service.
- Delivered customer service by responding promptly to inquiries from guests about upcoming shows or general theatre information.
- Supported box office operations as needed, processing ticket sales and providing accurate event information to patrons.
Education
B.F.A - Musical Theater
Ithaca College
Ithaca, NY05.2026
High School Diploma -
Walnut Hill School For The Arts
Natick, MA06.2022
Skills
- Box Office Operations
- Ticket Sales Management
- Deadline Management
- Brand Awareness
- Guest Relations
- Problem-Solving
- Customer Service
- Public Speaking
- Crowd Management
- Vocal Technique
- Acting
Playing Piano, Guitar, and Singing
Original Music
Timeline
Box Office Manager
Playhouse Stage Co.
05.2024 - 08.2024
Theatre Performer
Playhouse Stage Co.
05.2023 - 08.2023
Theatre Usher
Playhouse Stage Co.
05.2021 - 08.2021
Customer Service Cashier
Walgreen's Pharmacy
03.2020 - 05.2021
Theatre Usher
Playhouse Stage Co.
05.2019 - 08.2019
Theatre Usher
Playhouse Stage Co.
05.2018 - 08.2018
B.F.A - Musical Theater
Ithaca College
High School Diploma -
Walnut Hill School For The Arts
Similar Profiles
Jacob OliverJacob Oliver
Community Theater at Playhouse Stage Co.Community Theater at Playhouse Stage Co.
Jon MaltzJon Maltz
Teaching Assistant at Playhouse Stage CompanyTeaching Assistant at Playhouse Stage Company
Allison HiattAllison Hiatt
Preschool Lead Teacher at Little Sunshine's Playhouse & PreschoolPreschool Lead Teacher at Little Sunshine's Playhouse & Preschool