Jason Soranno
Troy,NY
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure an entry level staff position. Ready to help team achieve all goals.
Overview
6
6
years of professional experience
Work History
Box Office Manager
Playhouse Stage Co.
05.2024 - 08.2024
- Improved box office efficiency by streamlining ticketing processes and implementing user-friendly software
- Managed daily operations for smooth box office functioning, ensuring excellent customer service.
- Ensured accessibility for all patrons, accommodating special requests to make events inclusive and enjoyable for everyone.
- Leveraged technology advancements to improve the overall customer experience in purchasing tickets and attending events.
- Coordinated special promotions or group discounts, attracting new audiences to performances and events.
- Greeted over 50-100 customers per day and determined best approach to provide optimal service.
Theatre Performer
Playhouse Stage Co.
05.2023 - 08.2023
- Participated in rigorous rehearsal schedules, ensuring smooth transitions between scenes and a polished final product.
- Collaborated with directors and fellow cast members to develop strong character portrayals for optimal storytelling.
- Volunteered at local community theaters by teaching workshops to young performers.
Theatre Usher
Playhouse Stage Co.
05.2021 - 08.2021
- Greeted over 200 customers a day with smile and provided friendly, knowledgeable service.
- Delivered exceptional customer service by responding promptly to inquiries from guests about upcoming shows or general theatre information.
- Promoted a welcoming atmosphere through friendly interactions with patrons, addressing any concerns or questions.
- Supported box office operations as needed, processing ticket sales and providing accurate event information to patrons.
Customer Service Cashier
Walgreen's Pharmacy
03.2020 - 05.2021
- Working during the pandemic while also an online student my Sophomore-Junior years of High School to enure a stable income
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Answered product questions using knowledge of sales and store promotions.
Theatre Usher
Playhouse Stage Co.
05.2019 - 08.2019
- Greeted over 200 customers a day and provided friendly, knowledgeable service.
- Delivered exceptional customer service by responding promptly to inquiries from guests about upcoming shows or general theatre information.
- Promoted a welcoming atmosphere through friendly interactions with patrons, addressing any concerns or questions.
- Supported box office operations as needed, processing ticket sales and providing accurate event information to patrons.
Theatre Usher
Playhouse Stage Co.
05.2018 - 08.2018
- Greeted over 200 customers a day and provided friendly, knowledgeable service.
- Delivered customer service by responding promptly to inquiries from guests about upcoming shows or general theatre information.
- Supported box office operations as needed, processing ticket sales and providing accurate event information to patrons.
Education
B.F.A - Musical Theater
Ithaca College
Ithaca, NY05.2026
High School Diploma -
Walnut Hill School For The Arts
Natick, MA06.2022
Skills
- Box Office Operations
- Ticket Sales Management
- Deadline Management
- Brand Awareness
- Guest Relations
- Problem-Solving
- Customer Service
- Public Speaking
- Crowd Management
- Vocal Technique
- Acting
Playing Piano, Guitar, and Singing
Original Music
Timeline
Box Office Manager
Playhouse Stage Co.
05.2024 - 08.2024
Theatre Performer
Playhouse Stage Co.
05.2023 - 08.2023
Theatre Usher
Playhouse Stage Co.
05.2021 - 08.2021
Customer Service Cashier
Walgreen's Pharmacy
03.2020 - 05.2021
Theatre Usher
Playhouse Stage Co.
05.2019 - 08.2019
Theatre Usher
Playhouse Stage Co.
05.2018 - 08.2018
B.F.A - Musical Theater
Ithaca College
High School Diploma -
Walnut Hill School For The Arts
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