Franklyn Gippleh
Springfield,IL
Summary
Proven Claims Analyst with a track record of enhancing productivity and customer satisfaction at State Farm through advanced claims analysis and processing. Skilled in software applications and data interpretation, I excel in streamlining workflows and improving system efficiencies. My ability to foster cross-functional collaborations and maintain high accuracy in claim reviews showcases my analytical and interpersonal skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Claims Analyst Intern
All State
04.2023 - Current
- Enhanced productivity by identifying patterns in claims data and implementing new analytical strategies.
- Improved customer satisfaction by promptly addressing concerns and providing clear explanations of claim decisions.
- Implemented improvements to the claims management system, streamlining workflows for increased efficiency.
- Collaborated cross-functionally with other departments such as finance and legal to ensure seamless claims processing for the benefit of all parties involved.
Claims Analyst
State Farm
08.2021 - 02.2023
- Maintained strict confidentiality with all personal data as per company guidelines.
- Managed high-volume caseloads, prioritizing tasks to ensure timely completion of all claims.
- Maintained compliance with industry regulations and company policies while managing sensitive client information and claims records.
- Enhanced customer satisfaction by resolving complex claims issues in a timely manner.
- Demonstrated a high level of accuracy and attention to detail in reviewing claim documentation for approval or denial decisions.
- Interacted with clients and employees, which helped cultivate positive working relationships.
Education
Cc - Medical Coding And Billing
Penn Foster Career School
Scranton, PASkills
- Claims analysis
- Claims processing
- Policy review
- Data interpretation
- Skilled in software
- Proficient in software
- Document workflow
Certification
Ccs cert
Timeline
Claims Analyst Intern
All State
04.2023 - Current
Claims Analyst
State Farm
08.2021 - 02.2023
Cc - Medical Coding And Billing
Penn Foster Career School
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