Keara Cage
Jefferson City,TN
Overview
10
10
years of professional experience
1
1
Certification
Work History
Claims Analyst Intern
Mutual Of Omaha
Remote
05.2024 - Current
- Provided superior customer service when responding to inquiries from clients related to their claims status, or other questions they had regarding their policy benefits.
- Ensures the confidentiality of client-specific information.
- Determine coverage, calculate claim amounts, and approve or deny claims based on policy guidelines.
- Collaborated with team members to streamline claim review processes, enhancing efficiency.
- Evaluated incoming claim documents for accuracy, completeness, and timeliness of submission.
Server/Bartender
Chili’s
Southern Pines
02.2021 - 06.2022
- Greet customers and present menus, describe menu items and make suggestions based on guest preference, and take and deliver drink and food orders to customers
- Described ingredients and cooking methods to explain preparation of various food items.
- I mix, garnish, and serve alcoholic and non-alcoholic drinks according to company standards when it comes to bartending
- Effectively managed large parties by providing efficient, attentive service while ensuring accuracy with orders.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
- Processed payments and completed register transactions accurately.
Sales Associate
Carters, Inc
Fayetteville
08.2020 - 12.2021
- Operating cash registers, directing customers to merchandise within the store.
- Maintaining an orderly appearance throughout the sales floor and trying to up sale products.
- Letting customers know about any recent sales or promotions.
- Promoted benefits of store credit cards or customer loyalty programs to encourage repeat business.
- Computed sales prices, total purchases, and received and processed cash and credit payment.
- Increased sales through effective customer engagement and personalized service.
Server
Hwy 55 Burgers, Shakes & Fries
Fayetteville
01.2016 - 02.2021
- Described ingredients and cooking methods to explain preparation of various food items.
- Monitored cash drawers throughout shift in order to prevent shortages or discrepancies at end of day.
- Trained waitstaff to properly greet guests, take orders and answer questions about menu choices.
- Memorized frequent customer preferences to build relationships and loyalty.
- Listened to customer concerns and complaints and quickly rectified issues.
Line/tech 3. Operator
Unilever
Raeford
05.2017 - 06.2018
- Monitoring equipment for abnormalities, troubleshooting programs, solving minor problems without assistance, and eliminating potential threats to production.
- Adhered to safety regulations while operating equipment, ensuring compliance with industry standards.
- Ensured timely completion of all production tasks.
- Conducted quality control checks throughout the production process to verify product specifications were met.
- Maintained accurate records of all production activities.
- Completed equipment preventative maintenance tasks, keeping machinery functional.
Education
Bachelor of Science - Health Information Management
Western Governors University
US02-2026
Associate of Applied Science - Electronics Engineering Technology
Fayetteville Technical Community College
US05-2017
Certificate - Computer programming
Fayetteville Technical Community College
US05-2015
Skills
- Data Entry and Analysis
- Regulatory Requirements
- HIPAA Compliance
- Claims processing
- Interpersonal and written communication
- Attention to detail
Certification
Life/Health Insurance License
Timeline
Claims Analyst Intern
Mutual Of Omaha
05.2024 - Current
Server/Bartender
Chili’s
02.2021 - 06.2022
Sales Associate
Carters, Inc
08.2020 - 12.2021
Line/tech 3. Operator
Unilever
05.2017 - 06.2018
Server
Hwy 55 Burgers, Shakes & Fries
01.2016 - 02.2021
Bachelor of Science - Health Information Management
Western Governors University
Associate of Applied Science - Electronics Engineering Technology
Fayetteville Technical Community College
Certificate - Computer programming
Fayetteville Technical Community College