Franklyn Zabala
Queens
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Area Manager
Quality Protection Services
New York, NY
02.2023 - Current
- Led operational teams to enhance service delivery and customer satisfaction.
- Implemented quality control measures to ensure compliance with safety standards.
- Developed training programs to improve employee performance and retention.
- Streamlined workflow processes to increase efficiency across service operations.
- Conducted regular performance evaluations to drive staff accountability and development.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
SITE SUPERVISOR / FLSD
1515 BROADWAY/VIACOM
New York, NY
09.2019 - 05.2023
- Oversee daily workflow, schedules, and assignments of security staff including Fire safety directors.
- Improved workplace safety by implementing comprehensive training programs and conducting regular audits.
- Prepare and conduct training for new and current staff
- Conduct regular walk-throughs and security inspections for assigned facilities.
- Coordinate inspections of fire and life safety systems including FDNY building inspections. when needed .
- Have weekly meetings with building personal on areas we could improve safety.
- Maintain logs of yearly, semiannual, monthly testing as well as inspections.
Assistant Area Manager
Prada
New York, NY
08.2016 - 09.2019
- Led cross-functional teams in implementing inventory management systems to optimize stock levels.
- Developed training programs for staff to improve operational procedures and ensure compliance with safety standards.
- Analyzed supply chain performance metrics to identify areas for process improvement and cost reduction.
- Oversaw the execution of distribution strategies, aligning them with corporate goals for market expansion.
- Coordinated emergency response efforts during crises situations, ensuring rapid deployment of resources to minimize disruptions to the supply chain.
Education
Associate of Science - Science
Long Island University
Greenvale, NY2013
Certificate -
Sanford Brown Institute
Manhattan, NY2011
Skills
- Personnel Oversight
- Staff Management
- Safety Assessment
- Operations Management
- Client Relations
- Critical Thinking
- Staff management
- Operations management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Area Manager
Quality Protection Services
02.2023 - Current
SITE SUPERVISOR / FLSD
1515 BROADWAY/VIACOM
09.2019 - 05.2023
Assistant Area Manager
Prada
08.2016 - 09.2019
Certificate -
Sanford Brown Institute
Associate of Science - Science
Long Island University