Frank Mitchell Platt
Fort Myers,Florida
Summary
Methodical Flight Instructor with extensive knowledge of aerodynamics, flight characteristics and aircraft teaching procedures. Well-versed with latest flight instructional techniques and procedures of standard aviation training programs. Communicative and safety-conscious professional possessing excellent multitasking, recordkeeping and instructional abilities.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Butler/Guest Reception/Valet/Bellman
St. Regis Aspen
Aspen, CO
2016.08 - 2020.10
- Set and managed policies for butler services and guest relations.
- Coordinated arrivals and departures of VIPs.
- Took notes on long-term and return customers in order to deliver personalized customer treatment and service.
- Suggested room and package upgrades to customers to boost revenue.
- Kept up to date on hotel and local events, restaurant menu, occupancies, staff updates and VIP guests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Trained junior team members in customer service strategies and property policies.
- Parked and retrieved cars carefully to prevent damage and avoid delays.
- Recorded make, model and exact location of each parked vehicle for easy retrieval.
- Assisted guests with loading and unloading luggage and delivered instructions to front desk for check-in.
- Established positive guest relationships through consistent delivery of excellent customer service.
- Answered guest's questions about property amenities and services.
- Handled cash, made accurate change and maintained balanced cash drawer.
Overnight Manager/CDL Driver
The Timbers Club, Snowmass Village
Snowmass Village, CO
2016.06 - 2020.10
- Oversaw and participated in night crew activities to maximize customer satisfaction.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Input financial data and produced reports using computer system.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive and welcoming.
- Conducted pre-trip inspections of bus for safe operation.
- Transported passengers safely along prescribed routes according to tight schedules.
- Helped elderly passengers or those with limited mobility enter and exit bus.
Server
Aspen Kitchen
Aspen, CO
2017.12 - 2018.03
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Worked with POS system to place orders, manage bills and handle complimentary items.
CDL Shuttle Driver/Whitewater Rafting Guide
Aspen Whitewater Rafting
Aspen, CO
2016.04 - 2016.08
- Provided information through narratives on various sites throughout Independence Pass and Roaring Fork Valley area, relaying little-known stories to provide interest.
- Guided groups of up to 6 people on tours through potentially deadly whitewater of the Roaring Fork River, and Arkansas river.
- Transported up to 36 passengers safely over single lane mountain pass while towing a trailer full of whitewater rafts.
- Conducted pre-trip inspections of shuttle bus for safe operation.
Mobile Ski Tech
Ski Butlers
Aspen, CO
2016.01 - 2016.04
- Executed sales and marketing initiatives to increase revenue for company.
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
- Performed complex mechanical alignments and calibration of equipment to quality standards.
- Determined maintenance requirements and assigned repairs to qualified employees.
- Implemented rental asset processes and cleanliness standards.
Server
Acqoulina
Aspen, CO
2015.09 - 2016.02
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills and handle complimentary items.
Poker Dealer
Seminole Casino Brighton
Okeechobee, FL
2015.02 - 2015.09
- Used strong understanding of poker rules and regulations to deal cards accordingly while encouraging fast-paced and congenial gaming among patrons.
- Inspected card decks prior to dealing and monitored individual players to verify adherence to rules and fair gameplay.
- Maintained fast game pace by handling chips, cards, money and gaming equipment efficiently.
- Collected and computed bets from players and paid out winnings to hand winners, while maintaining fast game pace by handling chips, cards, money and gaming equipment smoothly and efficiently.
Server
Speckled Perch Steakhouse
Okeechobee, FL
2014.08 - 2015.02
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Cultivated warm relationships with regular customers.
Sous Chef
Crooked Spoon
Clermont, Florida
2013.08 - 2014.06
- Produced revolutionary menu offerings to put establishments on local, regional and national map.
- Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
- Developed full, tasting, and special events menus to meet establishment needs and maintain strong customer levels.
- Acted as head chef when required to maintain continuity of service and quality.
- Cultivated positive relationships with vendors to source best ingredients at best prices.
Lead Line Cook
Seadog Brewpub
Orlando , Florida
2013.04 - 2013.09
- Assisted chef with planning easy but elegant appetizers to spark customer interest.
- Managed kitchen staff, supervised preparation of foods, and explained steps for readying specialty items.
- Inspected appliances, commercial fryers, and ovens to verify proper working order.
- Developed menus, pricing and special food offerings to increase revenue and customer satisfaction.
- Planned promotional menu additions based on seasonal pricing and product availability.
- Ordered and received products and supplies to stock kitchen areas.
- Maintained central standardized recipe and ingredient repository with nutritional and cost information.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
Cook
Universal Orlando
Orlando, FL
2012.09 - 2013.06
- Inspected appliances, commercial fryers, and ovens to verify proper working order.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
Manager
Swamp Life Mobile Repairs
Gainesville, FL
2010.08 - 2011.12
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Analyzed sales trends to follow demands of customers and in-shop needs.
Cook
Beef O Brady’s
Gainesville, Florida
2009.10 - 2010.09
- Inspected appliances, commercial fryers, and ovens to verify proper working order.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Server
RJ Gators
Okeechobee, Florida
2007.12 - 2008.09
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Education
Culinary Arts
Le Cordon Bleu College of Culinary Art - Orlando
Orlando, FL07.2013
Associate of Science - Medicinal And Pharmaceutical Chemistry
Santa Fe College
Gainesville, FL05.2012
Skills
- Time Management
- Dependable and Responsible
- Self-Motivated
- Problem-Solving
- Curriculum Development
- Active Listening
Certification
Commercial Pilot, ASEL, AMEL, Instrument Airplane, Certified Flight Instructor Instrument, FAA First Class Medical
Total time
Total: 243hrs PA-28: 221hrs
PIC: 173hrs C-172M: 0.8hrs
SEL: 222hrs. PA-44: 20hrs
MEL: 20hrs
IFR/PIC: 69hrs
Timeline
Server
Aspen Kitchen
2017.12 - 2018.03
Butler/Guest Reception/Valet/Bellman
St. Regis Aspen
2016.08 - 2020.10
Overnight Manager/CDL Driver
The Timbers Club, Snowmass Village
2016.06 - 2020.10
CDL Shuttle Driver/Whitewater Rafting Guide
Aspen Whitewater Rafting
2016.04 - 2016.08
Mobile Ski Tech
Ski Butlers
2016.01 - 2016.04
Server
Acqoulina
2015.09 - 2016.02
Poker Dealer
Seminole Casino Brighton
2015.02 - 2015.09
Server
Speckled Perch Steakhouse
2014.08 - 2015.02
Sous Chef
Crooked Spoon
2013.08 - 2014.06
Lead Line Cook
Seadog Brewpub
2013.04 - 2013.09
Cook
Universal Orlando
2012.09 - 2013.06
Manager
Swamp Life Mobile Repairs
2010.08 - 2011.12
Cook
Beef O Brady’s
2009.10 - 2010.09
Server
RJ Gators
2007.12 - 2008.09
Culinary Arts
Le Cordon Bleu College of Culinary Art - Orlando
Associate of Science - Medicinal And Pharmaceutical Chemistry
Santa Fe College