Frank X. Shuster
Sebastian,FL
Summary
Executive Summary - Visionary results-driven Operations Manager with over 26 years of experience at driving operational growth, leading staff and optimizing production efficiencies in manufacturing and service industries. Employ valuable depth of leadership experience in team development. Astute negotiator and confident decision-maker in business development, strategic planning, corporate operations and customer service excellence. Experienced in networking local area networks and wifi networks in home as well as business. Skills: Team Leadership Compliance Enforcement Project Management Profit/Loss Management Process Improvement Program Management Strategic Planning Fiber Optics Optical Fiber OSP Construction Financial and Operational Analysis Contract Negotiations Workflow Optimization Proactive Operations Management with demonstrated operations leadership, sales planning and personnel management strengths. Successful in energizing businesses with creative and strategic initiatives. High-achieving, enterprising leader with diplomatic and persuasive communication style. Proficient Operations Manager delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in Employee Management and mentoring.
Overview
23
23
years of professional experience
Work History
Regional Manager
Critical Infrastructure State of Florida
09.2020 - Current
- Facility Management oversight of Critical Facilities Services (Inside Plant) in Florida within Telecom Headend and ISP Industry
- Responsibilities include preventative maintenance and repairs on HVAC, Generators, Power equipment, and Fire Suppression systems.
Regional Operations Manager
NE, Construction
01.2019 - 09.2020
- Responsible for overseeing daily operations, budgeting, safety, compliance, personnel and staffing needs of Northeastern Regional area
- This includes: Pennsylvania, New York, Maryland, Delaware, Virginia, New Hampshire, Vermont, and Maine
- Drive inside plant construction and installation of DC Power systems in cable and telco broadband services across region that includes equipment specifications for site specific needs, battery installation, monitoring, and HVAC and building services
- Alpha is one stop solution-based company for all DC power, AC Power installation, Battery and other stored energy sources, manufacture of brand-named equipment
- Construct shelters and solar array systems.
Local Operations Manager Customer Operations/Construction
VERIZON TELECOMMUNICATIONS
01.2005 - 12.2018
- Consumer and Business Mass Markets
- Direct and Lead Associate employees in OSP construction to provide business and residential Fios MDU and copper network customers with a wide range of telecommunications services in Philadelphia region
- Employ extensive range of leadership and technical skills for installing data, digital voice, video services and security for both residential and commercial customers
- Experienced with pole installation, fiber and copper cabling, splicing, underground construction and safety, CDL compliance, Digger and Telsta trucks
- Provide consistent, on-going communication with customers throughout each stage of multi-faceted projects
- Trained new and existing associates in hardware installation troubleshooting and maintenance procedures, networking local area networks and Wifi networking
- Enforced corporate policy and ethics
- Accomplishments:
- Negotiated contracts with regards to new infrastructure in mass business sector for expansion of Fios MDU network in a large shopping mall and apartment buildings
- Project Planning on national support call system
- Developed and led staff of 96 new associate employees in a new work center in Philadelphia
- Technicians now produce at an exponential rate with great success at sales, service, and customer care
- Earned multiple company commendations for leadership, positive customer feedback and expertise in handling major client base accounts issues, expansion in infrastructure and capacity with positive results.
FIELD OPERATIONS MANAGER
INDUSTRIAL BATTERY & SERVICES, INC, Technologies Co
01.2000 - 01.2004
- Led staff of 7 commercial DC power service associates ensuring adherence to safety requirements, exceeding customer satisfaction expectations
- Completed site surveys to determine construction, evaluation requirements in support of telecommunications, line and wireless companies
- Negotiated and purchased required project materials
- Scheduled workforce
- Negotiated commercial customer contracts successfully based on analysis of project scope, specifications and installation guidelines for DC Power capacity and data load on switch
- Accomplishments:
- Negotiated large complex installations and PMP programs for Major telecommunications firms to drive residual revenue contracts
- Serviced and expanded key corporate clients including AT&T, Nextel/Sprint, Conrail, Verizon Wireless with recognition for outstanding negotiation skills resulting in increased service revenue and capabilities.
Education
MBA - - Project Management
Strayer University
Washington, DC06.2013
Bachelor of Science - International Business and Finance
Strayer University
Washington, DC09.2010
Master Certificate -
Cornell University
Ithaca, NY07.2011
Master Certification in Business Process Management (CPBPM - Business Process Management
Villanova University
Philadelphia, PA12.2017
No Degree - Business Process Management
Villanova University
Philadelphia, PA12.2017
Skills
- Project Management
- Sales Planning
- Customer and Vendor Relations
- Goals and Performance
- Staff Management
- Multi-Million Dollar P&L Management
- Professional Integrity
- Profit and Loss
- Cross-Departmental Collaboration
- Operational Management
- Strategic Planning
- Operational Efficiency and Safety
- Performance Tracking and Evaluations
- Negotiation and Conflict Resolution
- Employee Coaching and Mentoring
- Business Analysis
Boating, Fishing, Spending time with family and my friends on my leisure time
I enjoy being on the water fishing with friends and family as well as just cruising down the intercostal to going offshore for the big catch. being out in the ocean gives you a refresh as nature lets you unwind.
Timeline
Regional Manager
Critical Infrastructure State of Florida
09.2020 - Current
Regional Operations Manager
NE, Construction
01.2019 - 09.2020
Local Operations Manager Customer Operations/Construction
VERIZON TELECOMMUNICATIONS
01.2005 - 12.2018
FIELD OPERATIONS MANAGER
INDUSTRIAL BATTERY & SERVICES, INC, Technologies Co
01.2000 - 01.2004
MBA - - Project Management
Strayer University
Bachelor of Science - International Business and Finance
Strayer University
Master Certificate -
Cornell University
Master Certification in Business Process Management (CPBPM - Business Process Management
Villanova University
No Degree - Business Process Management
Villanova University
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