Frannelis Mercedes Castillo

Nursing student with over two years of comprehensive experience in customer service and administrative roles, poised to deliver exceptional patient care and support. Skilled in problem-solving, focusing on operational efficiency and data accuracy, ensuring seamless service delivery in fast-paced environments. Proficient in interpersonal communication, fostering positive relationships to enhance the overall experience for patients and colleagues alike. Committed to continuous professional development and dedicated to contributing to a collaborative healthcare team while upholding the highest standards of professionalism and care. Eager to leverage diverse skills and insights to excel in nursing studies and future clinical practices.

Member, Black Student Union,  Collaborated with team members to meet project requirements, Developed innovative solutions within tight deadlines, Prioritized tasks for efficient service delivery, Exhibited self-reliance by exceeding workflow expectations, Eager to leverage skills in a dynamic team, committed to excellence and learning., As a club member, I fostered teamwork to launch community initiatives successfully. 

Volunteer, American Red Cross, Engaged potential participants in program services discussion, Established and nurtured robust relationships with patients, Supported the program by developing community contacts, Maintained comprehensive resource lists, Enhanced patient experience through personalized service, Cataloged extensive community resources to elevate patient access and support., Provided tailored services to enhance patient interactions and satisfaction, Directed community networking initiatives to expand program influence and effectiveness. 

Media Coordinator, Acts 1:8 Ministry, Forged strategic alliances with national media outlets, Boosted Acts 1:8 Ministry's mission visibility, Increased support through effective public relations, Optimized media outreach, increasing brand visibility and support for Acts 1:8 Ministry., Managed a comprehensive production calendar to streamline project workflows., Enhanced media relations, paving the way for future partnerships and mission expansion., Facilitated effective communication between media professionals and the ministry., Monitored and adjusted communications strategies to align with organizational goals.

Memorial Regional Hospital South – Rehabilitation Center
Rehabilitation Nursing Rotation

• Delivered patient-centered care under the supervision of clinical instructors, assisting patients recovering from orthopedic, neurological, and post-surgical conditions.
• Supported mobility training and activities of daily living, while reinforcing therapeutic goals set by physical and occupational therapists.
• Gained experience in charting patient progress and understanding individualized care plans in a long-term care setting.

Memorial Regional Hospital – Psychiatric Unit
Psychiatric Nursing Rotation

• Participated in mental health care delivery for patients experiencing acute and chronic psychiatric conditions.
• Observed therapeutic communication strategies, administered medications under supervision, and supported crisis intervention efforts.
• Developed a foundational understanding of psychiatric assessments, patient safety protocols, and therapeutic boundaries.

Jackson Memorial Hospital – Adult Medical-Surgical Unit
Medical-Surgical Nursing Rotation

• Assisted in the care of adult patients with acute and chronic conditions, performing head-to-toe assessments, vital signs monitoring, and basic nursing interventions.
• Practiced medication administration, wound care, and patient education under RN supervision.
• Collaborated with healthcare teams to contribute to holistic, evidence-based patient care in a high-acuity environment.

Health Insurance Portability and Accountability Act (HIPAA) Training Florida International University

Sexual Assault Prevention Training Florida International University

Hazing Prevention 101 Training Florida International University

Basic Life Support Training American Heart Association

Florida Ready to Work Certificate Miami-Dade College

Microsoft Certification St. Thomas University