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Associate Principal Engineer

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Organized and dependable candidate that is successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team and work place goals Hard work, Honesty, respect and attention to detail will not only help carry out duties but do them efficiently. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Lead Manager and driving force ensuring customer satisfaction. Manage activities during entire customer lifecycle across acquisition, retention and support. Work directly with cross-functional teams across product, marketing, finance and operations. Contribute to continuous process improvement to meet goals. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated customer service expertise, including competitive offerings, pricing and market positioning. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Lead manager position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Proactive and meticulous Lead Manager with over 8 years of experience in customer service , Cashier, and Lead manager. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.

Motivated hard working employee enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.


  Has 19+ years of experience in IT Service Management
  Having 6+ years of experience in Incident Management role with multiple clients handling various levels of severity incidents
  Having 2+ years of experience in professional project management with DC Migration and Cloud migration projects
  Led the larger team consisting of 90+ Application Support team members and ensured all KPIs are met.
  Certified Scrum Master from Scrum Alliance with 100% score.
  Certified Project Management Professional from Project Management Institute.
  Completed AWS Solutions Architect – Associate level training in Udemy.
  Also possess experience in problem management and change management related activities.
  Have experience in application support related to mainframe technology.
  Has experience on working in client location to start the new engagement.
  Involved in direct client interactions, possess a very good coordination and communication skill.
  Involved in project management activities from offshore and being single point of contact I have prepared and delivered many metrics to Client stakeholders, Cognizant management on behalf of team.
  Have a strong technical knowledge with expertise in business analysis, training, and consulting with an ability to understand & build strong client relationships in a competitive environment.
  Initiated lot of innovative ideas and implemented successfully, which helped in reduction of manual errors in Incident Management
  Improved the existing incident management process in handling SLA, which benefited clients and was much appreciated.
  Proven ability to independently solve critical customer impacting problems.


FRANNY DELGADO BUSTOS

Summary

Overview

Work History

Lead Manager

Patient Support Manager

Psychologist (Internship & Practice)

Administrative Assistant - Billing

Administrative Assistant - Clinic Laboratory

Administrative Assistant - Social Work Dept.

Education

Bachelor of Arts - Psychology

High School Diploma -

Skills

Timeline

Lead Manager

Patient Support Manager

Psychologist (Internship & Practice)

Administrative Assistant - Billing

Administrative Assistant - Clinic Laboratory

Administrative Assistant - Social Work Dept.

Bachelor of Arts - Psychology

High School Diploma -

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