Franny Martinez
Sacramento,CA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of professional experience
Work History
Production Associate
Tesla
01.2024 - 07.2024
- Took on additional shifts during peak work periods to keep projects on schedule.
- Supported current production needs by moving items between equipment, conveyors, and staging areas.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Organized work to meet demanding production goals.
Sales Representative
T Mobile
08.2023 - 02.2024
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Engaged in friendly conversation with customer to better uncover individual needs.
Bartender/Restaurant Waiter
El Pantano Marisqueria
08.2023 - 12.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Cashier/Restaurant Busser
Taqueria El Burrito
06.2023 - 12.2023
- Addressed customer needs and made product recommendations to increase sales.
- Provided respectful and courteous bussing services while operating within active dining rooms.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Bartender
Cache Creek Casino Resort
01.2023 - 06.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Kept bar presentable and well-stocked to meet customer needs.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Patrol Driver
Blue Knight Security
01.2022 - 01.2023
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
Fulfillment Associate
Amazon
02.2021 - 12.2021
- Pulled orders quickly to maintain demanding productivity goals.
- Created and enforced detailed organization processes to increase quality and service standards.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
Grocery Manager
La Victoria
01.2019 - 12.2020
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
- Checked aisles for spills to complete quick clean-up.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
Grocery Clerk
La Victoria
01.2018 - 01.2019
- Pleasantly greeted customers and provided prompt and courteous service.
- Removed trash, swept, and mopped floors for professional appearance.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Education
High School Diploma -
Grant High School
Sacramento, CA05.2019
Psychology
Diablo Valley College
Pleasant Hill, CA04.2025
Skills
- Operations Support
- Guest Engage
- Materials Handling
- Supply Chain Management
- Assembly and production
- Workflow Optimization
- Food Running
- Guest Engagement
- POS Systems
- Basic accounting
Languages
Spanish
Native or Bilingual
Timeline
Production Associate
Tesla
01.2024 - 07.2024
Sales Representative
T Mobile
08.2023 - 02.2024
Bartender/Restaurant Waiter
El Pantano Marisqueria
08.2023 - 12.2023
Cashier/Restaurant Busser
Taqueria El Burrito
06.2023 - 12.2023
Bartender
Cache Creek Casino Resort
01.2023 - 06.2023
Patrol Driver
Blue Knight Security
01.2022 - 01.2023
Fulfillment Associate
Amazon
02.2021 - 12.2021
Grocery Manager
La Victoria
01.2019 - 12.2020
Grocery Clerk
La Victoria
01.2018 - 01.2019
High School Diploma -
Grant High School
Psychology
Diablo Valley College
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