FRANSHAUN HOWELL
Spring Grove,VA
Summary
I am a college graduate who is a proactive, self-motivated, and goal-oriented team player seeking a part-time position in retail or customer service. I have the ability to perform well in customer service with a high degree of confidentiality. Strong organizational skills and ability to prioritize tasks effectively. Seeking a position where I can contribute my expertise in customer service and assist in providing the best customer experience possible.
Overview
11
11
years of professional experience
Work History
Case Assistant
Reed Smith LLP
02.2021 - Current
- Prepare legal paperwork for production, maintain discovery, and provide administrative support to paralegals and attorneys during trials and litigation, and other support duties required by the legal team.
Legal Secretary/Data Entry Clerk
Randall Page P.C.
09.2020 - 12.2020
- Legal Secretary duties consisted of greeting all clients, taking, leaving, and sending messages
- Maintained a comprehensive activity log of all in-person interactions, maintained potential client file information for walk-in clients in alphabetic order
- Retrieved incoming mail, sort and open all mail, and dispatch to applicable recipients or their paralegals
- Answered phones in a consistently professional courteous and concise manner
- Determined whether to dispatch calls, forwarding message, or fielding/answering the queries themselves
- Data Entry Clerk duties included researching court databases to obtain potential client contact information and creating advertisements to send to potential clients.
Sales Associate
Timberland
06.2018 - 12.2019
- Provide the best customer service while helping customers find whatever it is they need or desire, working the cash register, keeping work station neat and support team members and management.
Sales Associate - Jewelry
JCPenney
07.2018 - 08.2018
- Provide the best customer service while helping customers find whatever it is they need or desire, working the cash register, keeping work station neat and support team members and management.
Sales Associate
Talbots
06.2018 - 08.2018
- Provide the best customer service while helping customers find whatever it is they need or desire, working the cash register, keeping work station neat and support team members and management
- Helping customers find clothing that best suits them to satisfy their needs
- Clean out dressing rooms after customers have finished.
Legal Assistant Intern
Commonwealth’s Attorney- Surry County Government
05.2018 - 08.2018
- Duties consist of working directly with the Surry County, VA Commonwealth Attorney and Victim/Witness Services Director serving as an intern by attending Circuit Court, General District Court and Juvenile and Domestic Relations Court for cases, hearings and trials
- Assist with preparing for meetings, research projects for multiple cases, draft or complete legal documents and ensure the correct paperwork is filed with the courts within a specific time period
- Assist the Commonwealth Attorney and Victim/ Witness Director with working directly with clients in a non-advising capacity, such as preparing dockets and subpoenas, answering questions, scheduling appointments and making sure all court requirements are met
- Assist in the recruiting, screening, interviewing and training of new volunteers
- Assist the Victim/Witness Director to ensure that crime victims and witnesses receive fair and compassionate treatment while participating in the criminal justice system; assist victims of crime by providing them with victim rights information, assessing their needs and providing information on resources and services that can assist them, escorting victims to court, shelters, forensic exams, providing emotional support and on scene crisis intervention when needed and attend conferences/seminars as requested.
Administrative Assistant to Business Manager/Food Service Technician
Department of Conservation and Recreation-Chippokes State Park
05.2013 - 08.2017
- Performed tasks assigned in the snack bar, duties also include preparing/serving food & refreshments, washing dishes and keeping kitchen area clean., worked the cash register & provide customer service, upkeep of concession exterior to include sweeping the deck, cleaning tables, removing trash and litter, collect parking fees and distribute parking passes, provide customer service at the welcome center, I work very well with team and I provided my own transportation to work
- Responsible for weekly inventory of food and merchandise
- I was able to work different shifts to accommodate other staff members.
Education
Bachelor's - Justice Studies with a Concentration in Crime & Criminology
James Madison University
Harrisonburg, VA05.2020
Skills
- Communication
- Active listening
- Empathy
- Patience
- Problem-solving
- Product knowledge
- Time management
- Adaptability
- Organization
Timeline
Case Assistant
Reed Smith LLP
02.2021 - Current
Legal Secretary/Data Entry Clerk
Randall Page P.C.
09.2020 - 12.2020
Sales Associate - Jewelry
JCPenney
07.2018 - 08.2018
Sales Associate
Timberland
06.2018 - 12.2019
Sales Associate
Talbots
06.2018 - 08.2018
Legal Assistant Intern
Commonwealth’s Attorney- Surry County Government
05.2018 - 08.2018
Administrative Assistant to Business Manager/Food Service Technician
Department of Conservation and Recreation-Chippokes State Park
05.2013 - 08.2017
Bachelor's - Justice Studies with a Concentration in Crime & Criminology
James Madison University
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