Experienced Director of Wellness and Quality with over 20 years of experience in the Health and Medical field. Excellent reputation for resolving problems and improving patient satisfaction. History of working well in fast-paced health-related settings to provide diverse and useful services targeted on specific needs. Proficient in tracking, analyzing and reporting on progress, as well as implementing enhancements to drive growth. Proficient team leader with in-depth understanding of the principles of health and wellness, as well as proven program management abilities. Highly organized and systematic with an in-depth understanding of best practices, standards and compliance requirements of the medical field. Passionate advocate of health equity and driven to eliminate health disparities in underserved populations. Compassionate Preceptor with 6 years of experience in population health leadership. Skilled at public health instruction and closely monitoring student growth. Committed to cultivating relationships with individual students and interns to ensure success. Adept at working closely with individual students and designing individualized lessons and internship experiences.
TEACHING PHILOSOPHY:
My teaching philosophy as a public health educator with extensive clinical medicine experience centers on creating an inclusive and collaborative learning environment, promoting critical thinking and problem-solving skills, embracing interdisciplinary approaches, fostering lifelong learning, and encouraging community engagement. By incorporating these principles into my teaching practice, I aspire to inspire and empower the next generation of public health professionals to make a meaningful impact on the health and well-being of individuals and communities around the world.
· Works in concert with the Primary Care Provider (PCP) and the community to coordinate a full continuum of health care services considering the patient's unique social and cultural dynamics
· Assess patients for conditions and concerns that are able to be addressed through community care management
· Act as a liaison between the PCP, local Health Department (HD), Department of Social Services (DSS), local hospitals, and other community agencies by identifying, arranging, and coordinating physical and/or behavioral health care services in concert with the PCP
· Collaborate with network providers in assuring appropriate client management. Works directly with ACO to improve Quality and Efficiency metrics, direct contributor for Annual Reporting with NCQA as a Patient Centered Medical Home (2017-2023).
· Build and maintain relationships with community service providers through collaboration, networking and educating at community functions
· Assist patients in addressing concerns as needed through referral for assessment, counseling and communication with healthcare team
· Maintain appropriate client documentation in the EHR
· Develop and implement individualized care management plans for identified clients
· Provide direct follow-up and outreach services via face to face encounter (home visit, provider office visit, or community encounter), phone or mail
· Educate clients and families on the importance of medical care management and the proper method to access care within the medical home environment
· Educate recipients about disease states to include medication adherence, prevention and risk factor reduction
· Ensure follow-up with hospital discharge instructions for high risk, high acuity, high cost recipients; ensure continuity of care
· Act as a liaison to providers to ensure the use of Evidence Based Practices
· Assist providers with coordination of services for high risk, high acuity, high cost recipients by implementing Evidence Based Practices
· Coordinate, develop and provide health care education programs and trainings. Preceptor for graduate students from ECPI University, UNCW, UNCG and Duke (supervise quality improvement protects and PDSA cycles). Encouraged student critical thinking and discussion using variety of teaching techniques.
· Advocate for patients to receive services that will improve their health condition, create health equity, and close gaps in care
· Audit charts and compile data to support the disease centered initiatives
· Responsible for maintaining patient and family confidentiality in accordance with HIPAA