Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Fransine Sanchez, MPH,CHES®

Fransine Sanchez, MPH,CHES®

Durham,NC

Summary

Experienced Director of Wellness and Quality with over 20 years of experience in the Health and Medical field. Excellent reputation for resolving problems and improving patient satisfaction. History of working well in fast-paced health-related settings to provide diverse and useful services targeted on specific needs. Proficient in tracking, analyzing and reporting on progress, as well as implementing enhancements to drive growth. Proficient team leader with in-depth understanding of the principles of health and wellness, as well as proven program management abilities. Highly organized and systematic with an in-depth understanding of best practices, standards and compliance requirements of the medical field. Passionate advocate of health equity and driven to eliminate health disparities in underserved populations. Compassionate Preceptor with 6 years of experience in population health leadership. Skilled at public health instruction and closely monitoring student growth. Committed to cultivating relationships with individual students and interns to ensure success. Adept at working closely with individual students and designing individualized lessons and internship experiences.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Professor of Public Health

UNCG
Greensboro, NC
01.2024 - Current
  • Developed and implemented course materials, such as syllabi, lectures, readings, assignments and exams.
  • Organized seminars, workshops or other events related to topics within the discipline.
  • Fostered relationships with industry professionals to create internship opportunities for students.
  • Maintained student engagement through creative subject delivery and learning activities.
  • Course Description: Study of determinants of healthful and safe living for various age groups; emphasis on analyses and interpretations of research methods and findings within a social ecological conceptual framework.

TEACHING PHILOSOPHY:

My teaching philosophy as a public health educator with extensive clinical medicine experience centers on creating an inclusive and collaborative learning environment, promoting critical thinking and problem-solving skills, embracing interdisciplinary approaches, fostering lifelong learning, and encouraging community engagement. By incorporating these principles into my teaching practice, I aspire to inspire and empower the next generation of public health professionals to make a meaningful impact on the health and well-being of individuals and communities around the world.

Director of Wellness & Quality

Avance Care Broad Street(Formally Durham Family)
Durham, North Carolina
08.2017 - Current

· Works in concert with the Primary Care Provider (PCP) and the community to coordinate a full continuum of health care services considering the patient's unique social and cultural dynamics

· Assess patients for conditions and concerns that are able to be addressed through community care management

· Act as a liaison between the PCP, local Health Department (HD), Department of Social Services (DSS), local hospitals, and other community agencies by identifying, arranging, and coordinating physical and/or behavioral health care services in concert with the PCP

· Collaborate with network providers in assuring appropriate client management. Works directly with ACO to improve Quality and Efficiency metrics, direct contributor for Annual Reporting with NCQA as a Patient Centered Medical Home (2017-2023).

· Build and maintain relationships with community service providers through collaboration, networking and educating at community functions

· Assist patients in addressing concerns as needed through referral for assessment, counseling and communication with healthcare team

· Maintain appropriate client documentation in the EHR

· Develop and implement individualized care management plans for identified clients

· Provide direct follow-up and outreach services via face to face encounter (home visit, provider office visit, or community encounter), phone or mail

· Educate clients and families on the importance of medical care management and the proper method to access care within the medical home environment

· Educate recipients about disease states to include medication adherence, prevention and risk factor reduction

· Ensure follow-up with hospital discharge instructions for high risk, high acuity, high cost recipients; ensure continuity of care

· Act as a liaison to providers to ensure the use of Evidence Based Practices

· Assist providers with coordination of services for high risk, high acuity, high cost recipients by implementing Evidence Based Practices

· Coordinate, develop and provide health care education programs and trainings. Preceptor for graduate students from ECPI University, UNCW, UNCG and Duke (supervise quality improvement protects and PDSA cycles). Encouraged student critical thinking and discussion using variety of teaching techniques.

· Advocate for patients to receive services that will improve their health condition, create health equity, and close gaps in care

· Audit charts and compile data to support the disease centered initiatives

· Responsible for maintaining patient and family confidentiality in accordance with HIPAA

President, Board of Directors

Talk Health with Frankie Co., Inc.
Durham, NC
01.2015 - Current
  • Communicated regularly with executive team members to deliver pertinent details related to progress status and direction for projects.
  • Cultivated and maintained positive working relationships with employees, executives and other stakeholders.
  • Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
  • Built and deepened relationships with industry partners, driving substantial improvements in revenue numbers while expanding operations into new areas.
  • Create programs that address the social determinants of health with a goal to create health equity and reduce health disparities in underserved communities.

Clinical Manager

Durham Family Medicine
Durham, North Carolina
10 2015 - 08.2017
  • Supervise and coordinate ambulatory nursing care. Ensure staffing, delegate assignments, update nursing staff on new policies/procedures and ensure implementation, monitor effectiveness for clinical support staff at center. Prepares patient care report for staff meetings.
  • Supervise and coordinate office laboratory and ancillary testing ensuring compliance with OSHA and CLIA standards. Ensure equipment is in good service and operated safely and properly by staff.
  • Provide direct patient care. Perform all LPN/CMA direct nursing care duties. Must assess patient problems including type and level of care needed through phone triage.
  • Ensure patient care quality management. Coordinate CLIA and OSHA compliance and documentation. Resolve patient complaints. Ensures OSHA and CLIA compliance and regulation updates and associated in-service training needs, reports and documentation.
  • Proficiency lab testing which includes test schedule planning and analysis of results.
  • Coordinate community outreach efforts, including community health clinics, physicals and testing. Coordinate office practice based clinical research data collection per research protocols.
  • Responsible for coordination of medical supply orders for clinic.
  • Member of Quality Management Team, acts as leader in nursing and direct patient care,

Clinical Supervisor

Durham Family Medicine
Durham, NC
6 2008 - 10 2015
  • Collected and documented patient medical information such as blood pressure and weight.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Prepared and administered medications to alleviate patient symptoms.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.

Oncology Medical Assistant

Medical Diagnostic Associates
Summit, New Jersey
2 2004 - 6 2008
  • Tracked collected specimens by initialing, dating and noting times of collection.
  • Prepared samples for shipping and disposed of bodily fluids in proper containers.
  • Processed patient specimens according to priority and documented results.
  • Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Communicated clearly and effectively with patients to verify information, determine thepurpose of visit and record medical history.
  • Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
  • Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.

Education

Ph.D. - Community Health Education

University of North Carolina At Greensboro
Greensboro, NC
05-2026

Master of Public Health - Concentration in Community Health Education

University of North Carolina At Greensboro
Greensboro, NC
05.2023

Post Baccalaureate Certificate - Workplace Health Promotion

University of North Carolina At Greensboro
Greensboro, NC
05.2023

Bachelor of Science - Behavioral And Social Sciences

North Carolina Central University
Durham, NC
Current

Associate of Science - General Sciences

Essex County College
Newark, NJ
02.2004

Medical Assistant - Diploma in Medical Assisting

Harris Career Institute
South Orange, NJ
07-2004

Studied Human Nutrition - Human Nutrition

Kansas State University
Manhattan, KS
05-2020

Advanced Care Management - Care Management Education Program

University Of Rochester
Rochester, NY
01-2020

Holistic Health Practitioner - Holistic Health

Holistic Arts Institute
Lincoln, CA
06-2016

Studied Psychology - Psychology

University Of Phoenix
Tempe, AZ
10-2012

Skills

  • Patient Centered Medical Home
  • Patient education and counseling
  • Multidisciplinary team collaboration
  • Healthcare Effectiveness Data and Information Set
  • Design and present high quality presentations
  • Community health assessments
  • Hiring and recruitment
  • Relationship building and retention
  • Quality Improvement
  • Case Management
  • Behavioral Health
  • Professional Development
  • Clinical System Monitoring
  • Public Health education
  • One-on-one coaching
  • Analytical skills
  • Planning and Coordination
  • Familiar with EMR and EHR (Allscripts, Epic, Quanum, Optum)
  • MS Office
  • Critical Thinking
  • Leadership and Mentoring Abilities
  • Organizational Skills
  • Training & Development
  • Conflict Resolution
  • Team Management
  • Supervision & Leadership
  • Data Management

Accomplishments

  • Executive Director of Events and Fundraisers; Sigma Ch Psi Sorority Inc. Jan 2024
  • President of ETA Sigma Gamma Alpha Nu Chapter Honorary Society Sept 2022
  • National Vice President of Sigma Chi Psi Sorority Inc., Life Member March 2022-February 2024
  • Earned the Employee of the Year Award in 2016.
  • Earned the Crimson Gala Honoree Award in 2005.
  • Earned Certificate of Achievement in Expanded Food and Nutrition Education Program Rutgers University in 2004.

Certification

  • Certified Health Education Specialist - National Commission for Health Education Credentialing
  • National Certified Medical Assistant - National Center for Competency Testing
  • Certified Group Fitness Instructor - Athletics and Fitness Association of America
  • Broad Certified Holistic Health Practitioner - American Association of Drugless Practitioners

Timeline

Professor of Public Health

UNCG
01.2024 - Current

Director of Wellness & Quality

Avance Care Broad Street(Formally Durham Family)
08.2017 - Current

President, Board of Directors

Talk Health with Frankie Co., Inc.
01.2015 - Current

Clinical Manager

Durham Family Medicine
10 2015 - 08.2017

Clinical Supervisor

Durham Family Medicine
6 2008 - 10 2015

Oncology Medical Assistant

Medical Diagnostic Associates
2 2004 - 6 2008

Ph.D. - Community Health Education

University of North Carolina At Greensboro

Master of Public Health - Concentration in Community Health Education

University of North Carolina At Greensboro

Post Baccalaureate Certificate - Workplace Health Promotion

University of North Carolina At Greensboro

Bachelor of Science - Behavioral And Social Sciences

North Carolina Central University

Associate of Science - General Sciences

Essex County College

Medical Assistant - Diploma in Medical Assisting

Harris Career Institute

Studied Human Nutrition - Human Nutrition

Kansas State University

Advanced Care Management - Care Management Education Program

University Of Rochester

Holistic Health Practitioner - Holistic Health

Holistic Arts Institute

Studied Psychology - Psychology

University Of Phoenix
  • Certified Health Education Specialist - National Commission for Health Education Credentialing
  • National Certified Medical Assistant - National Center for Competency Testing
  • Certified Group Fitness Instructor - Athletics and Fitness Association of America
  • Broad Certified Holistic Health Practitioner - American Association of Drugless Practitioners
Fransine Sanchez, MPH,CHES®