Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Frantz Jean-Louis

North Miami,FL

Summary

Experienced transportation professional proficient in local roads and rules. Licensed driver in Florida with clean record. Consistently helps elderly and disabled individuals board, ride and disembark from vehicle safely. Focused on building positive relationships with bus passengers by delivering positive riding experiences every day. Excellent people skills with a hardworking and diligent attitude.

Overview

7
7
years of professional experience

Work History

Bus Operator

Miami Dade Transit
04.2016 - Current
  • Conduct pre-trip inspections of bus for safe operation.
  • Contact Bus Traffic Control (BTC) to report vehicle issues and other problems.
  • Maintain full understanding of local roads and traffic patterns.
  • Operate bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
  • Assist distressed passengers and notified BTC of bus location and passenger symptoms.
  • Assist passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
  • Diffuse potential passenger disputes with fairness and professionalism.
  • Performed regular bus inspections and checked brakes, steering and windshield wipers.
  • Answered questions from passengers with respect and accuracy, providing information about fares, schedule details and baggage stowing
  • Worked different route every day based on changing passenger locations and destinations

Computer Support Technician

Self-Employeed
01.2000 - May2016
  • Stayed up to date on software and hardware updates to optimize efficiency and productivity for management of clients.
  • Resolved computer and system networking problems to maintain user productivity.
  • Created user accounts and assigned permissions.
  • Monitored hardware, software and peripheral performance against organizational expectations.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Installed, configured and maintained computer systems and network connections.
  • Managed over 50 customer calls per day.
  • Tracked issue resolution policies to maintain compliance with internal standards.
  • Culled technology knowledge to perform IT troubleshooting, restoration and maintenance services to maintain organizational performance levels

Education

Bachelor of Science - Information Technology, Language Arts

Florida International University
Miami, Florida
04.2024

Certificate - Consumer Electronics

Miami Lakes Technical Educational Center
Miami Lakes, Florida
04.1995

High School Diploma -

Lycée Jean-Jacques Dessalines
Port-au-Prince, Haiti
10.1985

Skills

  • Microsoft Office
  • Computer Programming
  • Special Needs Passengers
  • Local Street Knowledge
  • Mapping Skills
  • Passenger Interaction
  • Traffic Regulation Observance
  • Safe Driving Practices
  • CDL Class A License
  • Defensive Driving
  • Troubleshooting Skills
  • Communication and Interpersonal Skills
  • Attentive and Observant

Languages

French
Full Professional
Spanish
Limited Working

Timeline

Bus Operator

Miami Dade Transit
04.2016 - Current

Computer Support Technician

Self-Employeed
01.2000 - May2016

Bachelor of Science - Information Technology, Language Arts

Florida International University

Certificate - Consumer Electronics

Miami Lakes Technical Educational Center

High School Diploma -

Lycée Jean-Jacques Dessalines

Similar Profiles

CREATE PROFILE
Frantz Jean-Louis